ActiveGate Auto-update error: "You are required to change your password immediately (password expired)"

Akshay_Utekar — Fri, 15 Mar 2024 12:19:18 GMT

Example dynatracegateway-install.log:

Solution:

The ActiveGate installer created dtuserag without a password or login ability for security reasons. So, this error should not have occurred in the first place.

A modification has likely been made for the dtuserag, and a possible reason is that the password for dtuserag has expired. The following steps are recommended to resolve the issue.

Note: Please consult the below commands with the Linux Administrator, as the details may differ:

The user should be a "no login user" for security reasons. Please refer to the documentation below:

https://access.redhat.com/articles/2072

2. The user dtuserag password must not be expired, as a root run:

chage -l dtuserag
The expected response is something like the following:

But it will likely return something like below:

3. Next, use the command:

chage dtuserag

4. (Continuation to Step 3) To set the password as never expired and update the Last Password, change to, for example, 2024-01-30

Please refer to the example screenshot below for the above-specified changes:

verify with changes with:

chage -l dtuserag

The above changes should correct the configuration.

5. Lastly, recheck the command:

su -s /bin/bash dtuser -c 'ls'

article ActiveGate Auto-update error: "You are required to change your password immediately (password expired)" in Troubleshooting

ActiveGate Auto-update error: "You are required to change your password immediately (password expired)"