https://community.dynatrace.com/t5/Troubleshooting/Web-applications-Sessions-are-randomly-split-into-shorter/ta-p/239479 <DIV class="lia-message-template-content-zone"> <P><SPAN>When <A href="https://docs.dynatrace.com/docs/shortlink/user-session" target="_self">user sessions</A> of your <A href="https://docs.dynatrace.com/docs/shortlink/web-applications-landing" target="_self">web application</A> are randomly split into shorter sessions, ensure the following.</SPAN></P> <UL class="sc-fHjqPf koKSxz"> <LI class="sc-hmdomO cGfQlP">If you configured the cookie domain manually, make sure that it does not overlap with the cookie domain of another application. For details, see<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Learn when and how to configure the cookie domain." href="https://docs.dynatrace.com/docs/shortlink/cookie-domain" target="_self" data-testid="link">Configure the RUM cookie domain for web applications</A>.</LI> <LI class="sc-hmdomO cGfQlP">Make sure that your firewalls and proxies let RUM cookies pass through. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Find out how to make sure that Real User Monitoring data passes through your firewall." href="https://docs.dynatrace.com/docs/shortlink/rum-firewall" target="_self" data-testid="link">Firewall constraints for RUM</A><SPAN>&nbsp;</SPAN>for details.</LI> <LI class="sc-hmdomO cGfQlP">If you configured your infrastructure to add the<SPAN>&nbsp;</SPAN><CODE class="sc-gEvEer fFVnlo sc-eqUAAy bQBxQO" data-testid="code">HttpOnly</CODE><SPAN>&nbsp;</SPAN>attribute to<SPAN>&nbsp;</SPAN><CODE class="sc-gEvEer fFVnlo sc-eqUAAy bQBxQO" data-testid="code">dtCookie</CODE>, remove this attribute; it is not supported for RUM cookies. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Learn about first-party cookie usage in Dynatrace." href="https://docs.dynatrace.com/docs/shortlink/cookies#secure-cookies" target="_self" data-testid="link">Cookies | Secure cookies</A><SPAN>&nbsp;</SPAN>for details.</LI> </UL> <P>Also, refer to&nbsp;<SPAN><A href="https://community.dynatrace.com/t5/Troubleshooting/Web-applications-Metadata-is-missing/ta-p/239375" target="_self">Web applications: Sessions are not correctly tagged or metadata is missing</A>&nbsp;and</SPAN>&nbsp;<A href="https://docs.dynatrace.com/docs/shortlink/user-session#user-session-end-web-apps" target="_self">User session timings</A> to learn when a user session ends for a web application.</P> </DIV> Wed, 20 Mar 2024 19:30:00 GMT maliborskaya 2024-03-20T19:30:00Z https://community.dynatrace.com/t5/Troubleshooting/Web-applications-Sessions-are-randomly-split-into-shorter/ta-p/239479 <DIV class="lia-message-template-content-zone"> <P><SPAN>When <A href="https://docs.dynatrace.com/docs/shortlink/user-session" target="_self">user sessions</A> of your <A href="https://docs.dynatrace.com/docs/shortlink/web-applications-landing" target="_self">web application</A> are randomly split into shorter sessions, ensure the following.</SPAN></P> <UL class="sc-fHjqPf koKSxz"> <LI class="sc-hmdomO cGfQlP">If you configured the cookie domain manually, make sure that it does not overlap with the cookie domain of another application. For details, see<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Learn when and how to configure the cookie domain." href="https://docs.dynatrace.com/docs/shortlink/cookie-domain" target="_self" data-testid="link">Configure the RUM cookie domain for web applications</A>.</LI> <LI class="sc-hmdomO cGfQlP">Make sure that your firewalls and proxies let RUM cookies pass through. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Find out how to make sure that Real User Monitoring data passes through your firewall." href="https://docs.dynatrace.com/docs/shortlink/rum-firewall" target="_self" data-testid="link">Firewall constraints for RUM</A><SPAN>&nbsp;</SPAN>for details.</LI> <LI class="sc-hmdomO cGfQlP">If you configured your infrastructure to add the<SPAN>&nbsp;</SPAN><CODE class="sc-gEvEer fFVnlo sc-eqUAAy bQBxQO" data-testid="code">HttpOnly</CODE><SPAN>&nbsp;</SPAN>attribute to<SPAN>&nbsp;</SPAN><CODE class="sc-gEvEer fFVnlo sc-eqUAAy bQBxQO" data-testid="code">dtCookie</CODE>, remove this attribute; it is not supported for RUM cookies. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-8d216870-0 blGczQ" title="Learn about first-party cookie usage in Dynatrace." href="https://docs.dynatrace.com/docs/shortlink/cookies#secure-cookies" target="_self" data-testid="link">Cookies | Secure cookies</A><SPAN>&nbsp;</SPAN>for details.</LI> </UL> <P>Also, refer to&nbsp;<SPAN><A href="https://community.dynatrace.com/t5/Troubleshooting/Web-applications-Metadata-is-missing/ta-p/239375" target="_self">Web applications: Sessions are not correctly tagged or metadata is missing</A>&nbsp;and</SPAN>&nbsp;<A href="https://docs.dynatrace.com/docs/shortlink/user-session#user-session-end-web-apps" target="_self">User session timings</A> to learn when a user session ends for a web application.</P> </DIV> Wed, 20 Mar 2024 19:30:00 GMT https://community.dynatrace.com/t5/Troubleshooting/Web-applications-Sessions-are-randomly-split-into-shorter/ta-p/239479 maliborskaya 2024-03-20T19:30:00Z