https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-for-Workflows-Error-while-commenting-on-ServiceNow/ta-p/241694 <DIV class="lia-message-template-content-zone"><P><SPAN>The <STRONG>C</STRONG></SPAN><STRONG>reate comment action&nbsp;</STRONG><SPAN>requires a (service) user with elevated permissions </SPAN>in order to <STRONG>comment on vulnerability items</STRONG><SPAN>. If permissions are not available, the workflow action exits with</SPAN></P></DIV><P>&nbsp;</P><LI-CODE lang="markup">[ERROR] Error while commenting on ServiceNow entry: Unauthorized</LI-CODE><P>&nbsp;</P><P><SPAN>When</SPAN><STRONG> commenting</STRONG> <STRONG>on </STRONG><SPAN>an already </SPAN><STRONG>closed vulnerability item</STRONG><SPAN> the ServiceNow API returns an error</SPAN></P><P>&nbsp;</P><LI-CODE lang="markup">[ERROR] Error while commenting on ServiceNow entry: Forbidden</LI-CODE> Wed, 08 May 2024 11:52:17 GMT DietmarS 2024-05-08T11:52:17Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-for-Workflows-Error-while-commenting-on-ServiceNow/ta-p/241694 <DIV class="lia-message-template-content-zone"><P><SPAN>The <STRONG>C</STRONG></SPAN><STRONG>reate comment action&nbsp;</STRONG><SPAN>requires a (service) user with elevated permissions </SPAN>in order to <STRONG>comment on vulnerability items</STRONG><SPAN>. If permissions are not available, the workflow action exits with</SPAN></P></DIV><P>&nbsp;</P><LI-CODE lang="markup">[ERROR] Error while commenting on ServiceNow entry: Unauthorized</LI-CODE><P>&nbsp;</P><P><SPAN>When</SPAN><STRONG> commenting</STRONG> <STRONG>on </STRONG><SPAN>an already </SPAN><STRONG>closed vulnerability item</STRONG><SPAN> the ServiceNow API returns an error</SPAN></P><P>&nbsp;</P><LI-CODE lang="markup">[ERROR] Error while commenting on ServiceNow entry: Forbidden</LI-CODE> Wed, 08 May 2024 11:52:17 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-for-Workflows-Error-while-commenting-on-ServiceNow/ta-p/241694 DietmarS 2024-05-08T11:52:17Z