https://community.dynatrace.com/t5/Troubleshooting/User-is-always-redirected-to-use-the-latest-Dynatrace-How-to/ta-p/246139 <H2>Self Service Summary</H2> <P>There might be a scenario where a certain user is always redirected to use the latest Dynatrace, even when accessing the &lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com</P> <P>&nbsp;</P> <P>In order to fix this behavior, ask the user to navigate to the following URL by replacing &lt;<SPAN>environmentID</SPAN>&gt; with his details and turn off the toggle "Stay on latest Dynatrace"</P> <P class="lia-indent-padding-left-30px">&lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com/ui/settings/user/builtin:user-appfw-preferences?autowrap=false</P> <P>This works only for the user that's signed in. He will see a picture like the one below</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-05-21 090237.png" style="width: 638px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/19987i177D646A7CDE2331/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-05-21 090237.png" alt="Screenshot 2024-05-21 090237.png" /></span></P> <P>&nbsp;</P> <P>After the toggle is switched, the customer should be able to access&nbsp;&lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com and not get redirected anymore to&nbsp;&lt;<SPAN>environmentID</SPAN>&gt;.apps.dynatrace.com</P> <P>&nbsp;</P> <P><SPAN>If you still face issues even after performing these steps, please raise a support ticket and&nbsp;</SPAN><SPAN>include a detailed description of the steps you have taken to check the issue, as this will help us to investigate it more efficiently.</SPAN></P> Fri, 12 Jul 2024 14:21:16 GMT Filip-Rus 2024-07-12T14:21:16Z https://community.dynatrace.com/t5/Troubleshooting/User-is-always-redirected-to-use-the-latest-Dynatrace-How-to/ta-p/246139 <H2>Self Service Summary</H2> <P>There might be a scenario where a certain user is always redirected to use the latest Dynatrace, even when accessing the &lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com</P> <P>&nbsp;</P> <P>In order to fix this behavior, ask the user to navigate to the following URL by replacing &lt;<SPAN>environmentID</SPAN>&gt; with his details and turn off the toggle "Stay on latest Dynatrace"</P> <P class="lia-indent-padding-left-30px">&lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com/ui/settings/user/builtin:user-appfw-preferences?autowrap=false</P> <P>This works only for the user that's signed in. He will see a picture like the one below</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-05-21 090237.png" style="width: 638px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/19987i177D646A7CDE2331/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-05-21 090237.png" alt="Screenshot 2024-05-21 090237.png" /></span></P> <P>&nbsp;</P> <P>After the toggle is switched, the customer should be able to access&nbsp;&lt;<SPAN>environmentID</SPAN>&gt;.live.dynatrace.com and not get redirected anymore to&nbsp;&lt;<SPAN>environmentID</SPAN>&gt;.apps.dynatrace.com</P> <P>&nbsp;</P> <P><SPAN>If you still face issues even after performing these steps, please raise a support ticket and&nbsp;</SPAN><SPAN>include a detailed description of the steps you have taken to check the issue, as this will help us to investigate it more efficiently.</SPAN></P> Fri, 12 Jul 2024 14:21:16 GMT https://community.dynatrace.com/t5/Troubleshooting/User-is-always-redirected-to-use-the-latest-Dynatrace-How-to/ta-p/246139 Filip-Rus 2024-07-12T14:21:16Z