https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/ta-p/272904 <DIV class="lia-message-template-content-zone"> <DIV class=""> <DIV class=""> <DIV class=""> <DIV class=""> <DIV class=""> <H1><STRONG>Abstract</STRONG></H1> <P>Infrastructure monitoring of AWS services in different regions using Dynatrace ActiveGates.</P> <DIV class="">&nbsp;</DIV> <H1><STRONG>Problem</STRONG></H1> <DIV class=""> <P>How can a single AWS account be configured to use two ActiveGates to monitor separate regions?</P> For example, there is<SPAN>&nbsp;a single AWS account, and different regions need to be monitored independently. In this example, there is a need to have one ActiveGate monitor the <STRONG>ap-south-1</STRONG> region and another ActiveGate monitor the <STRONG>ap-south-2</STRONG> region. The ActiveGates in this example are referred to as <STRONG>DC AG</STRONG> and <STRONG>DR AG</STRONG>, respectively.</SPAN> <P>The <STRONG>DC AG</STRONG> should monitor the <STRONG>ap-south-1</STRONG>&nbsp;region, while the <STRONG>DR AG</STRONG> should monitor the <STRONG>ap-south-2</STRONG> region.</P> </DIV> <DIV class="">&nbsp;</DIV> <H1><STRONG>Resolution</STRONG></H1> <DIV class=""> <P>In order to achieve the need in the example, two monitoring configurations must be created for the AWS account with different monitoring roles so that only the desired ActiveGate can monitor a specific configuration. The region to be monitored by each ActiveGates should be set in the custom.properties file:</P> <P>Example:&nbsp;</P> <P><STRONG>Monitoring Configuration for ActiveGate 1 (DC AG)</STRONG></P> <UL> <LI>name: &lt;accountName&gt;-ap-south-1</LI> <LI>role: Dynatrace_monitoring_role_ap-south-1 (DC AG can assume, but not other ActiveGates)</LI> <LI>DC AG custom properties:</LI> </UL> <PRE>[aws_monitoring] aws_monitoring_enabled = true aws_client_regions = ap-south-1</PRE> <P>&nbsp;</P> <P><STRONG>Monitoring Configuration for ActiveGate 1 (DR AG)</STRONG></P> <UL> <LI>name: &lt;accountName&gt;-ap-south-2</LI> <LI>role: Dynatrace_monitoring_role_ap-south-2 (DR AG can assume, not others)</LI> <LI>DR AG custom.properties:</LI> </UL> <PRE>[aws_monitoring] aws_monitoring_enabled = true aws_client_regions = ap-south-2</PRE> <P>&nbsp;</P> <P>Once the above configuration is done, restart the ActiveGate service, dynatracegateway, on both ActiveGates.</P> <BLOCKQUOTE> <P>systemctl restart dynatracegateway</P> </BLOCKQUOTE> <P>After restarting, wait for a few minutes and check the Dynatrace AWS monitoring page. As an end result, you should be able to see DC AG monitoring ap-south-1 and DR AG monitoring ap-south-2 region.</P> <P>&nbsp;</P> <H1><STRONG>What's next</STRONG></H1> <P>If this article did not help, please open a support ticket, mention that this article was used and provide the following in the ticket:<BR />1. Link to the AWS Account being monitored</P> <P class="lia-indent-padding-left-30px">&nbsp; 2.&nbsp;Dynatrace monitoring role name</P> <P class="lia-indent-padding-left-30px">&nbsp; 3. Logs from the ActiveGate</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Thu, 03 Apr 2025 09:02:56 GMT bhaveshbjoshi 2025-04-03T09:02:56Z https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/ta-p/272904 <P>How to use two Dedicated ActiveGates for monitoring Separate Regions in single AWS account</P> Thu, 03 Apr 2025 09:02:56 GMT https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/ta-p/272904 bhaveshbjoshi 2025-04-03T09:02:56Z https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/294062#M1060 <P>Hi!&nbsp;</P><P>Why isnt the aws_client_regions documented in the ActiveGate documentation?</P> Tue, 03 Feb 2026 09:54:40 GMT https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/294062#M1060 tarjei 2026-02-03T09:54:40Z https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/294063#M1061 <P>Hi,&nbsp;aws_client_regions is a workaround and I don't see any plans to make it official yet.&nbsp;<SPAN>By default, AWS Monitoring auto-discovers regions to monitor.</SPAN></P> Tue, 03 Feb 2026 10:03:56 GMT https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/294063#M1061 bhaveshbjoshi 2026-02-03T10:03:56Z https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/298071#M1104 <P>Hi&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/70560">@bhaveshbjoshi</a>&nbsp;&nbsp;</P><P>Why do we need two different <SPAN>monitoring roles</SPAN>?</P> Tue, 21 Apr 2026 18:29:48 GMT https://community.dynatrace.com/t5/Troubleshooting/AWS-Monitoring-Using-Two-Dedicated-ActiveGates-for-monitoring/tac-p/298071#M1104 Adiawal 2026-04-21T18:29:48Z