How to ignore background XHRs in Browser Clickpath monitors

HannahM — Thu, 19 Feb 2026 11:51:01 GMT

Summary

Background XHRs can be seen in Synthetic Monitors as the only XHR for some events, making them actions and billable.

Classic licensing documentation
DPS documentation

This article explains how to stop capturing these XHRs.

Problem

Some applications have background XHRs to keep the page alive or for monitoring purposes. A user action does not trigger these XHRs, and as a user, I am not interested in their timings.

Resolution

Add the custom Javascript property ote, only trusted events, and set it to 1. This will ensure that only user actions triggered by a user are captured, and background ones will be ignored.

Go to Synthetic Classic \ Synthetic app.
Select the browser monitor you want to configure.
Select Edit from the quick links to go to monitor settings.
Select Advanced Setup.
Enable Enable custom RUM JavaScript settings.
Scroll to the bottom of the page and add ote=1 in Custom configuration properties.
Select Save changes.

What's next

If the above steps didn't resolve the issue, open a chat and provide a link to the monitor, along with details of the troubleshooting steps you have already completed.

You can find further troubleshooting tips for Synthetic in the Synthetic Troubleshooting Map

article How to ignore background XHRs in Browser Clickpath monitors in Troubleshooting

How to ignore background XHRs in Browser Clickpath monitors

Summary

Problem

Resolution

What's next