# Azure App Services conflict with App Insights?

**URL:** <https://community.dynatrace.com/t/azure-app-services-conflict-with-app-insights/41566>\
**Category:** Cloud platforms\
**Tags:** azure\
**Created:** [September 7, 2023, 9:00pm UTC](https://community.dynatrace.com/t/azure-app-services-conflict-with-app-insights/41566 "2023-09-07T21:00:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jose\_araya](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@jose\_araya](https://community.dynatrace.com/u/jose_araya)\
**Post date:** [September 7, 2023, 9:00pm UTC](https://community.dynatrace.com/t/azure-app-services-conflict-with-app-insights/41566/1 "2023-09-07T21:00:45Z")

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Hello community, good day.

We have been working on enabling monitoring for multiple Azure web apps (Azure app services). These are all NodeJS apps that run on Linux-based platforms plans on Azure.

However after instrumentation, we have received no information about the user sessions, we double checked and the RuxitAgent JS script is being injected correctly on all web pages. So we checked again the documentation and it says something about a potential conflict with App insights.

So we have been trying to disable App insights, in our case only the Azure functions have them enabled. But so far no luck even after disabling Insights. Is it also needed to deploy oneagent on the functions?

Regards,

JD

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**Author:** ![Yosi\_Neuman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/yosi_neuman/32/9845_2.png) [@Yosi\_Neuman](https://community.dynatrace.com/u/Yosi_Neuman)\
**Post date:** [September 10, 2023, 1:32pm UTC](https://community.dynatrace.com/t/azure-app-services-conflict-with-app-insights/41566/2 "2023-09-10T13:32:58Z")

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HI&nbsp;[@jose\_araya](https://community.dynatrace.com/user/33470)

As appears in&nbsp;[Why don’t I see my applications or monitoring data?](https://www.dynatrace.com/support/help/shortlink/rum-verification)

Check the following to determine the cause of the problem:

- [Confirm that the RUM JavaScript has been correctly injected into your application HTML](https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/troubleshooting/why-dont-i-see-my-applications-or-monitoring-data#rum-trbl-javataginject).
- [Confirm that the RUM JavaScript has downloaded correctly](https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/troubleshooting/why-dont-i-see-my-applications-or-monitoring-data#rum-trbl-javatagdwnload).
- [Confirm that RUM data is being sent to Dynatrace](https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/troubleshooting/why-dont-i-see-my-applications-or-monitoring-data#rum-trbl-javatagdata).

HTH

Yos