# Bounced Users

**URL:** <https://community.dynatrace.com/t/bounced-users/49936>\
**Category:** Real User Monitoring\
**Tags:** real-user-monitoring-classic, user-actions, user-sessions\
**Created:** [January 27, 2025, 12:48pm UTC](https://community.dynatrace.com/t/bounced-users/49936 "2025-01-27T12:48:32Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![JohnHolland](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/johnholland/32/1300_2.png) [@JohnHolland](https://community.dynatrace.com/u/JohnHolland)\
**Post date:** [January 27, 2025, 12:48pm UTC](https://community.dynatrace.com/t/bounced-users/49936/1 "2025-01-27T12:48:32Z")

</div>

Good Morning

If a bounced customer returns to a website,&nbsp; is there a way of knowing that the person returned.

Hope that makes sense

John

---

<div class="post-metadata">

**Author:** ![tyler\_rowe](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@tyler\_rowe](https://community.dynatrace.com/u/tyler_rowe)\
**Post date:** [January 27, 2025, 7:03pm UTC](https://community.dynatrace.com/t/bounced-users/49936/2 "2025-01-27T19:03:25Z")

</div>

Yes. In your RUM application settings, you’ll have the option to select Persistent cookies (uses session by default). If a user returns on the same device and they have a previous, non-expired DT cookie for session tracking, they will be marked as Returning. You’ll be able to see this under the user behavior section in your web application, as well as filtering for it in USQL.

---

<div class="post-metadata">

**Author:** ![JohnHolland](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/johnholland/32/1300_2.png) [@JohnHolland](https://community.dynatrace.com/u/JohnHolland)\
**Post date:** [January 28, 2025, 8:37am UTC](https://community.dynatrace.com/t/bounced-users/49936/3 "2025-01-28T08:37:55Z")

</div>

Amazing,&nbsp; thank you so much Tyler this is really helpful.  
Have a good week ahead, John