# DataPower Failures (Service) metric not gathering any data

**URL:** <https://community.dynatrace.com/t/datapower-failures-service-metric-not-gathering-any-data/21662>\
**Category:** Extensions\
**Tags:** extensions\
**Created:** [August 26, 2019, 2:53pm UTC](https://community.dynatrace.com/t/datapower-failures-service-metric-not-gathering-any-data/21662 "2019-08-26T14:53:40Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![netanelad](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@netanelad](https://community.dynatrace.com/u/netanelad)\
**Post date:** [August 26, 2019, 2:53pm UTC](https://community.dynatrace.com/t/datapower-failures-service-metric-not-gathering-any-data/21662/1 "2019-08-26T14:53:40Z")

</div>

I’m working with DataPower Plugin V1.091, trying to build a custom chart on my dashboard to view the Failure rate of services monitored by DataPower.

I chose the Failure (Service) metric for my custom chart but there is no data shown AT ALL, not even filters to filter from, no matter how wide i set the time frame, and I know for a fact that there were service failures in these time frames.

Can you help me to fix this, or perhaps direct me to a better metric for monitoring my services failures?

---

<div class="post-metadata">

**Author:** ![Mike\_L](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/mike_l/32/11717_2.png) [@Mike\_L](https://community.dynatrace.com/u/Mike_L)\
**Post date:** [August 28, 2019, 10:57am UTC](https://community.dynatrace.com/t/datapower-failures-service-metric-not-gathering-any-data/21662/2 "2019-08-28T10:57:11Z")

</div>

Hi,

You can find the metrics that we are gathering here:

> **[Extensions](https://docs.dynatrace.com/docs/ingest-from/extensions)**
>
> Learn how Dynatrace Extensions work, where they run, and how to create, deploy, and manage extensions to collect data from custom sources.

The failure metric is something that a couple of customers are feeding in manually using the API, the interface of DataPower does not provide us this aggregated metric.

Mike

---

<div class="post-metadata">

**Author:** ![netanelad](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@netanelad](https://community.dynatrace.com/u/netanelad)\
**Post date:** [August 29, 2019, 6:56am UTC](https://community.dynatrace.com/t/datapower-failures-service-metric-not-gathering-any-data/21662/3 "2019-08-29T06:56:11Z")

</div>

OK Thanks!