# description of the saas service provide by dynatrace **URL:** \ **Category:** Open Q&A\ **Tags:** dynatrace-saas\ **Created:** [April 20, 2020, 3:47pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086 "2020-04-20T15:47:34Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mguerrero](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@mguerrero](https://community.dynatrace.com/u/mguerrero)\ **Post date:** [April 20, 2020, 3:47pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/1 "2020-04-20T15:47:34Z")
Hello Somebody van help me with a description of the Dynatrace Software as service include, for example. A cloud instance with XXX porcentage of availability, reply in other Datacenter, % of SLA, etc… , is for costumer that need that needs to include all this information in the contract. Thanks ---
**Author:** ![Radoslaw\_Szulgo](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/radoslaw_szulgo/32/1977_2.png) [@Radoslaw\_Szulgo](https://community.dynatrace.com/u/Radoslaw_Szulgo)\ **Post date:** [April 20, 2020, 3:56pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/2 "2020-04-20T15:56:46Z")
IS that what you are looking for? [Dynatrace SaaS Service Level Agreement (SLA)](https://www.dynatrace.com/company/trust-center/sla/saas/) ---
**Author:** ![mguerrero](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@mguerrero](https://community.dynatrace.com/u/mguerrero)\ **Post date:** [April 20, 2020, 4:01pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/3 "2020-04-20T16:01:03Z")
Hi, thanks, i have this document, but what im really looking for is a description of what includes the Saas service for the costumer, obviuosly one part is the Sla, but the description of the services is waht im looking for. Anyway tahnks for the answer ---
**Author:** ![ChadTurner](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/chadturner/32/161_2.png) [@ChadTurner](https://community.dynatrace.com/u/ChadTurner)\ **Post date:** [April 20, 2020, 4:11pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/4 "2020-04-20T16:11:58Z")
So SaaS means that everything is hosted by Dynatrace, you just access the platform. That means you dont need any servers to host the cluster. But there are some draw backs as they now control storage, where if you were a managed customer, you can control all the storage and length, but you are providing the technology that it lives on. > **[Data retention periods](https://docs.dynatrace.com/docs/manage/data-privacy-and-security/data-privacy/data-retention-periods)** > > Check retention times for various data types. That is only one for the differences, there are several more. Let me know if you need any other assistance. ---
**Author:** ![Radoslaw\_Szulgo](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/radoslaw_szulgo/32/1977_2.png) [@Radoslaw\_Szulgo](https://community.dynatrace.com/u/Radoslaw_Szulgo)\ **Post date:** [April 20, 2020, 4:18pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/5 "2020-04-20T16:18:52Z")
There’s also a comparison of deployment models [Dynatrace observability platform](https://www.dynatrace.com/platform/deployment-models/) ---
**Author:** ![ChadTurner](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/chadturner/32/161_2.png) [@ChadTurner](https://community.dynatrace.com/u/ChadTurner)\ **Post date:** [April 22, 2020, 4:55pm UTC](https://community.dynatrace.com/t/description-of-the-saas-service-provide-by-dynatrace/19086/6 "2020-04-22T16:55:21Z")
This should help you out: [Dynatrace observability platform](https://www.dynatrace.com/platform/deployment-models/?_ga=2.9208626.602574397.1587557314-579501396.1587557314)