# Error 403 when accessing Dynatrace

**URL:** <https://community.dynatrace.com/t/error-403-when-accessing-dynatrace/41087>\
**Category:** Open Q&A\
**Tags:** account-management, user-management\
**Created:** [August 7, 2023, 8:12pm UTC](https://community.dynatrace.com/t/error-403-when-accessing-dynatrace/41087 "2023-08-07T20:12:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Iplinsky](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/iplinsky/32/29027_2.png) [@Iplinsky](https://community.dynatrace.com/u/Iplinsky)\
**Post date:** [August 7, 2023, 8:12pm UTC](https://community.dynatrace.com/t/error-403-when-accessing-dynatrace/41087/1 "2023-08-07T20:12:43Z")

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Sometimes when I access Dynatrace, I see many 403 errors. I need to log out and log in again, or even use in private mode/ another browser to access the environment.

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**Author:** ![Islam\_Zedan](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/islam_zedan/32/31999_2.png) [@Islam\_Zedan](https://community.dynatrace.com/u/Islam_Zedan)\
**Post date:** [August 7, 2023, 9:09pm UTC](https://community.dynatrace.com/t/error-403-when-accessing-dynatrace/41087/2 "2023-08-07T21:09:38Z")

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Hello,

This usually happens when you log in using two different users (admin & personal user), so you have some pages cached with admin privileges that you can’t access using your personal user. that was my case for that error.

Thanks,

Islam

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**Author:** ![Jeff\_Huang](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jeff\_Huang](https://community.dynatrace.com/u/Jeff_Huang)\
**Post date:** [February 3, 2026, 11:06pm UTC](https://community.dynatrace.com/t/error-403-when-accessing-dynatrace/41087/3 "2026-02-03T23:06:09Z")

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A 403 Error may also appear if your access to Dynatrace’s software and systems has been geo-blocked as part of our &nbsp;procedures to prevent violations of applicable sanctions and export control laws.

If you believe that you have been mistakenly geo-blocked, or if you have additional questions about our use of geo-blocking as part of our efforts to comply with applicable sanctions and export controls laws, please email [compliance@dynatrace.com](mailto:compliance@dynatrace.com).