# Experiencing an access issue with Dynatrace University

**URL:** <https://community.dynatrace.com/t/experiencing-an-access-issue-with-dynatrace-university/57422>\
**Category:** Platform\
**Created:** [November 3, 2026, 7:05am UTC](https://community.dynatrace.com/t/experiencing-an-access-issue-with-dynatrace-university/57422 "2026-11-03T07:05:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DeeVee](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@DeeVee](https://community.dynatrace.com/u/DeeVee)\
**Post date:** [November 3, 2026, 7:05am UTC](https://community.dynatrace.com/t/experiencing-an-access-issue-with-dynatrace-university/57422/1 "2026-11-03T07:05:02Z")

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Hi,

I’m experiencing an access issue with Dynatrace University.

I can log in successfully and access the Dynatrace Associate Certification Learning Plan. However, when I navigate to the Certifications page and click “View Details” for any certification, i encounter this error -  
" **Access denied**

You don’t have permission to access this page"

Could you please help me to access certification details and exam registration?

Thank you.

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**Author:** ![Julius\_Loman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/julius_loman/32/51_2.png) [@Julius\_Loman](https://community.dynatrace.com/u/Julius_Loman)\
**Post date:** [November 3, 2026, 7:09am UTC](https://community.dynatrace.com/t/experiencing-an-access-issue-with-dynatrace-university/57422/2 "2026-11-03T07:09:38Z")

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@DeeVee can you open a case for the university using [support.dynatrace.com](http://support.dynatrace.com) ?  
Then choose `Training & Certifications` when opening a new case.

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<div class="post-metadata">

**Author:** ![DeeVee](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@DeeVee](https://community.dynatrace.com/u/DeeVee)\
**Post date:** [November 3, 2026, 8:08am UTC](https://community.dynatrace.com/t/experiencing-an-access-issue-with-dynatrace-university/57422/3 "2026-11-03T08:08:39Z")

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> [@Julius\_Loman](#):
>

Thanks for the prompt response.

Unfortunately, am unable to login to the support page as well to create an account  
Error - “We couldn’t find your Dynatrace account (Error Code:ACCOUNT\_MAPPING\_NOT\_FOUND)”

i’ve cleared my browser cache and even used a different browser, but still the same error.