# Extension SAP GUI and ABAP Platform - SAP System and AS Availability **URL:** \ **Category:** Extensions\ **Tags:** sap, extensions\ **Created:** [August 19, 2025, 1:09pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018 "2025-08-19T13:09:53Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![GerardJ](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/gerardj/32/154_2.png) [@GerardJ](https://community.dynatrace.com/u/GerardJ)\ **Post date:** [August 19, 2025, 1:09pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/1 "2025-08-19T13:09:53Z")
Hello I am currently working with our SAP Basis team to explore the monitoring potential of the SAP extension. One of their questions is: where does the availability measurement for the SAP System and Application Server come from? What is used/run to check it? Same question for the response time of the SAP system. ---
**Author:** ![GerardJ](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/gerardj/32/154_2.png) [@GerardJ](https://community.dynatrace.com/u/GerardJ)\ **Post date:** [October 3, 2025, 6:42am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/2 "2025-10-03T06:42:53Z")
Here are the answers I got from Dynatrace Team > _The availability metric is not collected from SAP, but rather is a visualization of the availability of SAP from the ActiveGate running the extension._ > > _So if the Activegate cannot reach the SAP server, availability will be 0 even if the SAP server is up._ > _The response time metrics are pulled directly from SAP._ _It is the sum of all RESPTI columns divided by the sum of all COUNT columns returned in the TASKTIMES section of the RFC function SWNC\_GET\_WORKLOAD\_SNAPSHOT_ ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 14, 2025, 7:12am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/3 "2025-10-14T07:12:51Z")
Hi GerardJ, We’ve recently moved to EF2 for SAP ABAP and GUI monitoring. We’re able to fetch the job table information, availability metrics, and RFC table details. However, we’re not able to view the same information we used to see in EF1 ; specifically, task types such as _spool_, _background_, _dialog_, and dimensions like _roll wait time_. Are you able to view these metrics on your end? If so, did you perform any additional steps apart from assigning the required roles to the user? ---
**Author:** ![GerardJ](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/gerardj/32/154_2.png) [@GerardJ](https://community.dynatrace.com/u/GerardJ)\ **Post date:** [October 14, 2025, 8:38am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/4 "2025-10-14T08:38:01Z")
Hi [@gsaharan](https://community.dynatrace.com/user/70180)  Have you set up the different task types to report on within the extension configuration ? ![GerardJ_0-1760431065746.png](https://global.discourse-cdn.com/dynatrace/original/2X/3/3802c5eef33aa20e6d84feafa2744ee63fabca1f.png) ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 14, 2025, 9:15am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/5 "2025-10-14T09:15:58Z")
Hi GerardJ Thankyou so much for the solution, i didnt read the complete instruction and was configuring it same as EF1. Is there any way to do this in one go ,we have around 10-15 TT ---
**Author:** ![GerardJ](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/gerardj/32/154_2.png) [@GerardJ](https://community.dynatrace.com/u/GerardJ)\ **Post date:** [October 14, 2025, 9:22am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/6 "2025-10-14T09:22:12Z")
AFAIK there is no easy way to do this in one go… ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 14, 2025, 9:29am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/7 "2025-10-14T09:29:44Z")
Thankyou GerardJ ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 22, 2025, 11:24am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/8 "2025-10-22T11:24:37Z")
Hi GerardJ, Did you notice any errors in the extension logs? We’re seeing these errors, which seem to be causing gaps in data polling. However, from a resource usage point of view, everything appears to be normal. ![gsaharan_0-1761132206376.png](https://global.discourse-cdn.com/dynatrace/original/3X/0/0/0045ef02d05b58571e4f909a9363a2123aee135e.png) ---
**Author:** ![GerardJ](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/gerardj/32/154_2.png) [@GerardJ](https://community.dynatrace.com/u/GerardJ)\ **Post date:** [October 22, 2025, 11:54am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/9 "2025-10-22T11:54:52Z")
Hi We haven’t had this kind of error since the active gates on which these extensions run have an EEC performance profile set to High limits. ![GerardJ_0-1761134062890.png](https://global.discourse-cdn.com/dynatrace/original/2X/5/5b7002a13bbbf061237fb4b86cbd222637f5a4e0.png) ---
**Author:** ![siegi\_mueller](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/siegi_mueller/32/16903_2.png) [@siegi\_mueller](https://community.dynatrace.com/u/siegi_mueller)\ **Post date:** [October 22, 2025, 12:00pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/10 "2025-10-22T12:00:28Z")
Hi gsaharan, you have to use “dedicate performance profile” for your active gates. If the SAP servers are large ones, you might tweek further parameters to have enough memory for the data source to run fine. Dedicated Performance Profile SAP Extension > **[Dedicated performance profile configuration](https://docs.dynatrace.com/docs/ingest-from/extensions/advanced-configuration/dedicated-performance-profile)** > > Configure the dedicated performance profile mode to optimize the performance of your ActiveGate host. ----------------------------------------------- /var/lib/dynatrace/gateway/config/launcheruserconfig.conf ----------------------------------------------- # Dedicated Perf Profile -java.xmx.absolute\_part=2000 ----------------------------------------------- /var/lib/dynatrace/remotepluginmodule/agent/conf/extensionsuser.conf ----------------------------------------------- dslimit\_python\_cpu=50 dslimit\_python\_mem=2000 Cheers Siegi ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 22, 2025, 12:02pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/11 "2025-10-22T12:02:05Z")
Hi, Hi, Yes, I also have my ActiveGate on the same configuration. However, I’m still unable to identify why there’s an issue with data polling. I’ve already raised this concern with support, but we haven’t received any resolution from their end yet. ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 22, 2025, 12:02pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/12 "2025-10-22T12:02:52Z")
Thanks, ill check this. ---
**Author:** ![gsaharan](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gsaharan](https://community.dynatrace.com/u/gsaharan)\ **Post date:** [October 27, 2025, 9:28am UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/13 "2025-10-27T09:28:03Z")
Hi, Thank you for your input ;it really helped me out. I don’t see those errors anymore. Just one more thing regarding my Fiori integration: I’m seeing some data gaps, but no errors are observed in the logs. Could you please clarify how the pooling actually works? As per my understanding, it captures user traffic, right? However, even though users are actively using the application on these systems, I don’t see any data. ---
**Author:** ![bennyd26](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/bennyd26/32/13577_2.png) [@bennyd26](https://community.dynatrace.com/u/bennyd26)\ **Post date:** [June 3, 2026, 4:06pm UTC](https://community.dynatrace.com/t/extension-sap-gui-and-abap-platform-sap-system-and-as-availability/53018/14 "2026-06-03T16:06:22Z")
The best way to get SAP performance data into Dynatrace is with PowerConnect. [https://www.rhondos.com/](https://www.rhondos.com/)