# Geetting Error - While installing ActiveGate **URL:** \ **Category:** Open Q&A\ **Tags:** activegate, oneagent, extensions\ **Created:** [April 22, 2026, 8:51am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657 "2026-04-22T08:51:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![anuj-jain08](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/anuj-jain08/32/38454_2.png) [@anuj-jain08](https://community.dynatrace.com/u/anuj-jain08)\ **Post date:** [April 22, 2026, 8:51am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/1 "2026-04-22T08:51:31Z")
Hello Team, I am trying to setup active gate on my local Ubuntu server. I tried multiple times on other server as well however every time i install Active Gate i Get the below error: | 2026-04-22 08:40:59 UTC Cleaning autobackup... 2026-04-22 08:40:59 UTC Waiting for modules download. Timeout in 15 minutes. 2026-04-22 08:41:59 UTC Waiting for modules download. Timeout in 14 minutes. 2026-04-22 08:42:59 UTC Waiting for modules download. Timeout in 13 minutes. 2026-04-22 08:43:59 UTC Waiting for modules download. Timeout in 12 minutes. 2026-04-22 08:44:34 UTC Capability download status is: RemotePluginModule, ERROR, Autoupdate: Installer file download failed with exception: com.compuware.apm.collector.shared.autoupdate.AutoUpdateException: Error receiving a chunk: Error response received: COMMUNICATION\_ERROR, reason=java.net.SocketException: Socket closed source=SERVER 8 2026-04-22 08:44:34 UTC Stopping Dynatrace Gateway... 2026-04-22 08:44:48 UTC 2026-04-22 08:44:48 UTC -------------------------------------------------------------- 2026-04-22 08:44:48 UTC 2026-04-22 08:44:48 UTC The following problem(s) encountered: 2026-04-22 08:44:48 UTC ERROR: Download of the following Dynatrace ActiveGate capabilities has failed: RemotePluginModule 2026-04-22 08:44:48 UTC 2026-04-22 08:44:50 UTC To re-try the installation, first uninstall Dynatrace ActiveGate as user 'root', using command '/opt/dynatrace/gateway/uninstall.sh', then repeat the installation. 2026-04-22 08:44:50 UTC To gather diagnostic data for troubleshooting, see: [https://dt-url.net/6z038tm](https://dt-url.net/6z038tm) 2026-04-22 08:44:50 UTC Installation failed. 2026-04-22 08:44:50 UTC Log preserved in /var/log/dynatrace/gateway/dynatracegateway-install\_20260422-140937.log | Can someone please help to fix this. Its not in my one enviroment I get this error in other free trial env. as well. ---
**Author:** ![AntonPineiro](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/antonpineiro/32/49_2.png) [@AntonPineiro](https://community.dynatrace.com/u/AntonPineiro)\ **Post date:** [April 22, 2026, 8:58am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/2 "2026-04-22T08:58:39Z")
Hi, Were you able to download ActiveGate shell script from tenant? It is important you are using latest shell script version and it is executed with root privileges. Best regards ---
**Author:** ![anuj-jain08](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/anuj-jain08/32/38454_2.png) [@anuj-jain08](https://community.dynatrace.com/u/anuj-jain08)\ **Post date:** [April 22, 2026, 9:00am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/3 "2026-04-22T09:00:14Z")
Yes, I have downloaded the ActiveGate from the tenant. Just facing issue while installing. ---
**Author:** ![MaximilianoML](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/maximilianoml/32/25038_2.png) [@MaximilianoML](https://community.dynatrace.com/u/MaximilianoML)\ **Post date:** [April 22, 2026, 9:05am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/4 "2026-04-22T09:05:04Z")
Hello guys, So this usually points to a network/proxy/TLS issue on the ActiveGate host, not the Dynatrace environment itself, especially since it happens in multiple environments. ---
**Author:** ![MaximilianoML](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/maximilianoml/32/25038_2.png) [@MaximilianoML](https://community.dynatrace.com/u/MaximilianoML)\ **Post date:** [April 22, 2026, 9:07am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/5 "2026-04-22T09:07:15Z")
That means the server starts downloading the capability, but the HTTPS connection gets interrupted. I’d suggest checking these first on the Ubuntu server: - **Outbound access to Dynatrace on port 443** Make sure the server can reach the exact Dynatrace endpoints shown in the ActiveGate install page. - **Proxy / SSL inspection** If your network uses a proxy or TLS inspection, ActiveGate may need explicit proxy configuration and the proxy/root CA imported. - **Clean reinstall** Uninstall ActiveGate, clear the package/cache folders, then reinstall. - **Logs** Check /var/log/dynatrace/gateway/ (or somewhere, not sure) for handshake, certificate, proxy, or connection reset errors. Since it fails with  **RemotePluginModule**  download, I would focus on firewall/proxy/certificate trust first. ---
**Author:** ![anuj-jain08](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/anuj-jain08/32/38454_2.png) [@anuj-jain08](https://community.dynatrace.com/u/anuj-jain08)\ **Post date:** [April 22, 2026, 9:45am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/6 "2026-04-22T09:45:35Z")
**Checked below:** - **Outbound access to Dynatrace on port 443:** network is OK - **proxy / SSL inspection check** env | grep -i proxyGot nothing. - **Checked SSL / certificate issues** Verify return code: 0 (ok) - **Clean reinstall of ActiveGate** sudo /opt/dynatrace/gateway/uninstall.sh sudo rm -rf /opt/dynatrace/gateway sudo rm -rf /var/lib/dynatrace/gateway Reinstalled. But still: 2026-04-22 09:29:58 UTC Cleaning autobackup… 2026-04-22 09:29:58 UTC Waiting for modules download. Timeout in 15 minutes. 2026-04-22 09:30:58 UTC Waiting for modules download. Timeout in 14 minutes. 2026-04-22 09:31:58 UTC Waiting for modules download. Timeout in 13 minutes. 2026-04-22 09:32:58 UTC Waiting for modules download. Timeout in 12 minutes. 2026-04-22 09:33:58 UTC Waiting for modules download. Timeout in 11 minutes. 2026-04-22 09:34:58 UTC Waiting for modules download. Timeout in 10 minutes. 2026-04-22 09:35:58 UTC Waiting for modules download. Timeout in 9 minutes. 2026-04-22 09:36:58 UTC Waiting for modules download. Timeout in 8 minutes. 2026-04-22 09:37:58 UTC Waiting for modules download. Timeout in 7 minutes. ---
**Author:** ![MaximilianoML](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/maximilianoml/32/25038_2.png) [@MaximilianoML](https://community.dynatrace.com/u/MaximilianoML)\ **Post date:** [April 22, 2026, 10:02am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/7 "2026-04-22T10:02:46Z")
You should also have ownloaded capability packages in /var/lib/dynatrace/packages and the Remote Plugin Module runtime/cache in /var/lib/dynatrace/remotepluginmodule, so removing only /opt/dynatrace/gateway and /var/lib/dynatrace/gateway can still leave stale capability artifacts behind. Maybe try to remove them first, and we also expects meaningful free space in those areas: the packages directory is sized for 500 MB, the remote plugin runtime area for 2 GB, and the temp area for 4 GB. ---
**Author:** ![anuj-jain08](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/anuj-jain08/32/38454_2.png) [@anuj-jain08](https://community.dynatrace.com/u/anuj-jain08)\ **Post date:** [April 22, 2026, 10:06am UTC](https://community.dynatrace.com/t/geetting-error-while-installing-activegate/55657/8 "2026-04-22T10:06:47Z")
I waited for the module to download. Now is Working. Thanks for the help. 🙂