# How to extract specific key/value in a problem detail and display it in cutomised email Body

**URL:** <https://community.dynatrace.com/t/how-to-extract-specific-key-value-in-a-problem-detail-and-display-it-in-cutomised-email-body/44071>\
**Category:** Alerting\
**Tags:** alerting-profile, problem-notification, problems-classic\
**Created:** [February 11, 2024, 2:30pm UTC](https://community.dynatrace.com/t/how-to-extract-specific-key-value-in-a-problem-detail-and-display-it-in-cutomised-email-body/44071 "2024-02-11T14:30:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![faridelmouhsine](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@faridelmouhsine](https://community.dynatrace.com/u/faridelmouhsine)\
**Post date:** [February 11, 2024, 2:30pm UTC](https://community.dynatrace.com/t/how-to-extract-specific-key-value-in-a-problem-detail-and-display-it-in-cutomised-email-body/44071/1 "2024-02-11T14:30:37Z")

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Hi Dynatrace Community,

I have created an SLO that triggers custom alerts

When the event occurs it generates a problem that I can query using API V2 with bellow details :

Is&nbsp;there&nbsp;a&nbsp;possibility&nbsp;that&nbsp;I&nbsp;can&nbsp;extract&nbsp;any&nbsp;of&nbsp;the&nbsp;key/values&nbsp;in&nbsp;problem&nbsp;details&nbsp;and&nbsp;display&nbsp;it&nbsp;in&nbsp;custom&nbsp;email&nbsp;body&nbsp;and&nbsp;send&nbsp;notification&nbsp;?

In my situation I&nbsp;need&nbsp;to&nbsp;extract&nbsp; “key”: “dt.davis.analysis\_time\_budget” and display it in email body.  
The builting placeholders do not allow me to solve this situation.

Thank you in advance.  
Best Regards  
Farid

```auto
<span class="">"data"</span><span>: {</span> <span class="">"eventId"</span><span>: </span><span>"5613985181028457511_1707653400000"</span><span>,</span> <span class="">"startTime"</span><span>: </span><span>1707653400000</span><span>,</span> <span class="">"endTime"</span><span>: </span><span>1707658440000</span><span>,</span> <span class="">"eventType"</span><span>: </span><span>"CUSTOM_ALERT"</span><span>,</span> <span class="">"title"</span><span>: </span><span>"slo_dtd_inactivity"</span><span>,</span> <span class="">"entityId"</span><span>: {</span> <span class="">"entityId"</span><span>: {</span> <span class="">"id"</span><span>: </span><span>"SERVICE_METHOD-E490FAD90B5A25FE"</span><span>,</span> <span class="">"type"</span><span>: </span><span>"SERVICE_METHOD"</span>
            },
            <span class="">"name"</span><span>: </span><span>"migrate"</span>
          },
          <span class="">"properties"</span><span>: [</span> {
              <span class="">"key"</span><span>: </span><span>"dt.davis.analysis_time_budget"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"0"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.davis.analysis_trigger_delay"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"3600"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.allow_davis_merge"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"false"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.allow_frequent_issue_detection"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"false"</span>
            },

            {
              <span class="">"key"</span><span>: </span><span>"dt.event.disable_davis_merge_reason"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"Set by event reporter"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.group_label"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"Custom alert"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.impact_level"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"Services"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.is_rootcause_relevant"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"true"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.metric_selector"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"(func:slo.slo_dtd_inactivity_migration_postpaid_prepaid):filter(eq(\"dt.entity.service_method\",SERVICE_METHOD-E490FAD90B5A25FE))"</span>
            },
            {
              <span class="">"key"</span><span>: </span><span>"dt.event.metric_threshold"</span><span>,</span> <span class="">"value"</span><span>: </span><span>"8.0"</span>

```

---

<div class="post-metadata">

**Author:** ![PacoPorro](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/pacoporro/32/36087_2.png) [@PacoPorro](https://community.dynatrace.com/u/PacoPorro)\
**Post date:** [February 12, 2024, 9:44am UTC](https://community.dynatrace.com/t/how-to-extract-specific-key-value-in-a-problem-detail-and-display-it-in-cutomised-email-body/44071/2 "2024-02-12T09:44:05Z")

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I would say Workflows is the answer for this specific scenario.

You can start with a problem trigger

> **[Event triggers for workflows](https://docs.dynatrace.com/docs/analyze-explore-automate/workflows/build/trigger/event-trigger)**
>
> Choose event-based triggers configuration options in Dynatrace Workflows.

From here you can extract whatever information you need a use the new MS365 integration

> **[Microsoft 365 Connector](https://docs.dynatrace.com/docs/analyze-explore-automate/workflows/default-workflow-actions/actions/microsoft365)**
>
> Automate sending emails via Microsoft 365 based on the events and schedules defined for your workflows.

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<div class="post-metadata">

**Author:** ![faridelmouhsine](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@faridelmouhsine](https://community.dynatrace.com/u/faridelmouhsine)\
**Post date:** [February 15, 2024, 11:47am UTC](https://community.dynatrace.com/t/how-to-extract-specific-key-value-in-a-problem-detail-and-display-it-in-cutomised-email-body/44071/3 "2024-02-15T11:47:50Z")

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Thank you PacoPorro for your answer, I will explore the scenarios you provided and keep you updated.

Best Regards

Farid