# IBM i extension error

**URL:** <https://community.dynatrace.com/t/ibm-i-extension-error/46549>\
**Category:** Extensions\
**Tags:** ibm, extensions\
**Created:** [July 11, 2024, 8:58am UTC](https://community.dynatrace.com/t/ibm-i-extension-error/46549 "2024-07-11T08:58:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![WarinthonT](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@WarinthonT](https://community.dynatrace.com/u/WarinthonT)\
**Post date:** [July 11, 2024, 8:58am UTC](https://community.dynatrace.com/t/ibm-i-extension-error/46549/1 "2024-07-11T08:58:25Z")

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Hello, I am trying to configure an IBM i extension.

It shows an error that the version is not supported. But there is no our version.

It shows 7.4TR0 but we are using 7.4TR9.

Unable to configure authentication for ActiveGate. Reason: Unable to connect. or the operating system version and patch level are not supported. The correct version is 7.3TR12+, 7.4TR6+ or 7.5. Your current version is 7.4TR0.

I double checked that my version is 7.4TR9 showing the incorrect version. and checked that the PTF group level is supported, but still can’t configure it

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**Author:** ![Mike\_L](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/mike_l/32/11717_2.png) [@Mike\_L](https://community.dynatrace.com/u/Mike_L)\
**Post date:** [July 11, 2024, 9:08am UTC](https://community.dynatrace.com/t/ibm-i-extension-error/46549/2 "2024-07-11T09:08:22Z")

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Hi,

This is the query we execute to get the patch level:&nbsp;SELECT PTF\_GROUP\_NAME, PTF\_GROUP\_DESCRIPTION, MAX(PTF\_GROUP\_LEVEL) AS PTF\_GROUP\_LEVEL, PTF\_GROUP\_TARGET\_RELEASE FROM QSYS2.GROUP\_PTF\_INFO WHERE PTF\_GROUP\_STATUS=‘INSTALLED’ GROUP BY PTF\_GROUP\_NAME, PTF\_GROUP\_DESCRIPTION, PTF\_GROUP\_TARGET\_RELEASE

Can you check what your PTF\_GROUP\_LEVEL is set as on the row where PTF\_GROUP\_DESCRIPTION is TECHNOLOGY REFRESH?

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<div class="post-metadata">

**Author:** ![WarinthonT](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@WarinthonT](https://community.dynatrace.com/u/WarinthonT)\
**Post date:** [July 11, 2024, 9:13am UTC](https://community.dynatrace.com/t/ibm-i-extension-error/46549/3 "2024-07-11T09:13:37Z")

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Hi

I checked it’s level 26

 ![WarinthonT_0-1720689112050.png](https://global.discourse-cdn.com/dynatrace/original/2X/3/3f5a3e762e9f84b51121be1470696a515da252f5.png)

and Can I use sub system IP (local in physical machine) instead of Physial Host IP for configure?

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**Author:** ![diego\_morales](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/diego_morales/32/2556_2.png) [@diego\_morales](https://community.dynatrace.com/u/diego_morales)\
**Post date:** [July 11, 2024, 1:57pm UTC](https://community.dynatrace.com/t/ibm-i-extension-error/46549/4 "2024-07-11T13:57:15Z")

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Hi there,

Could you show the exact output from that SQL query Mike posted? It looks for a specific string in the result set.

Make sure you use the exact same user you are using from the extension, not your own personal one. IBM i restricts visibility of SQL rows returned depending on the type of user, so not all rows may be returned for all users.

Thank you