# Incorrect user session count

**URL:** <https://community.dynatrace.com/t/incorrect-user-session-count/42094>\
**Category:** Real User Monitoring\
**Tags:** real-user-monitoring-classic, application-monitoring, user-sessions\
**Created:** [October 16, 2023, 12:36pm UTC](https://community.dynatrace.com/t/incorrect-user-session-count/42094 "2023-10-16T12:36:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vigneshkrishnan](https://avatars.discourse-cdn.com/v4/letter/v/c2a13f/32.png) [@vigneshkrishnan](https://community.dynatrace.com/u/vigneshkrishnan)\
**Post date:** [October 16, 2023, 12:36pm UTC](https://community.dynatrace.com/t/incorrect-user-session-count/42094/1 "2023-10-16T12:36:30Z")

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User session count is decreased for the past 5 days and it is showing unknown error in the for some of the session if we drill down at city level. can you please advise how to fix this issue

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**Author:** ![Taylor-Sanchez](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/taylor-sanchez/32/8756_2.png) [@Taylor-Sanchez](https://community.dynatrace.com/u/Taylor-Sanchez)\
**Post date:** [October 16, 2023, 7:54pm UTC](https://community.dynatrace.com/t/incorrect-user-session-count/42094/2 "2023-10-16T19:54:00Z")

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Hi&nbsp;[@vigneshkrishnan](https://community.dynatrace.com/user/67814)&nbsp;,

Are there any configuration changes that you’ve done in the past 5 days that could have affected this issue? A decrease in the user session count could be due to a variety of factors and we may need more information to be able to assist or fix this issue.

If and where possible, considering no sensitive data is shared, it would be useful to be able to provide some kind of a traceback to what may have changed (logs, settings, etc.) or a screenshot to show what’s happening. You could also potentially bring this up with Dynatrace One to start troubleshooting the issue if needed.

Sincerely,

Taylor Sanchez

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**Author:** ![izabelarokita](https://avatars.discourse-cdn.com/v4/letter/i/b487fb/32.png) [@izabelarokita](https://community.dynatrace.com/u/izabelarokita)\
**Post date:** [October 31, 2023, 9:39am UTC](https://community.dynatrace.com/t/incorrect-user-session-count/42094/3 "2023-10-31T09:39:29Z")

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Thank you for your assistance&nbsp;[@Taylor-Sanchez](https://community.dynatrace.com/user/55684)&nbsp;!&nbsp;:clap: Would you like to share more details with us&nbsp;[@vigneshkrishnan](https://community.dynatrace.com/user/67814)&nbsp;? It may help in providing you with a solution a lot 🙂