# Is there any user required to be created on dynatrace for integration with Service now ?

**URL:** <https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112>\
**Category:** Automations\
**Tags:** dynatrace-saas, servicenow\
**Created:** [January 16, 2019, 8:53am UTC](https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112 "2019-01-16T08:53:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rohit\_sharma](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@rohit\_sharma](https://community.dynatrace.com/u/rohit_sharma)\
**Post date:** [January 16, 2019, 8:53am UTC](https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112/1 "2019-01-16T08:53:24Z")

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Is there any user required to be created on dynatrace for integration with Service now ?

I don’t think this requirement is mentioned in dynatrace documentation but would like to know if it is a requirement anyways.

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**Author:** ![skrystosik](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/skrystosik/32/21133_2.png) [@skrystosik](https://community.dynatrace.com/u/skrystosik)\
**Post date:** [January 16, 2019, 9:01am UTC](https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112/2 "2019-01-16T09:01:05Z")

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No, integration with ServiceNow is only via WebHook integration. You have to authorize dynatrace with SN using token, put link do send payload and that’s all.

Sebastian

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**Author:** ![Babar\_Qayyum](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/babar_qayyum/32/13620_2.png) [@Babar\_Qayyum](https://community.dynatrace.com/u/Babar_Qayyum)\
**Post date:** [January 16, 2019, 9:01am UTC](https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112/3 "2019-01-16T09:01:15Z")

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Hello [@Rohit S.](https://answers.dynatrace.com/users/25561/view.html)

For integration you need ServiceNow username.

Have a look on the below link for step by step instructions.

[https://www.dynatrace.com/support/help/integration…](https://www.dynatrace.com/support/help/integrations/third-party/problem-notification/servicenow-integration/)

Regards,

Babar

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**Author:** ![rohit\_sharma](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@rohit\_sharma](https://community.dynatrace.com/u/rohit_sharma)\
**Post date:** [January 17, 2019, 11:26am UTC](https://community.dynatrace.com/t/is-there-any-user-required-to-be-created-on-dynatrace-for-integration-with-service-now/19112/4 "2019-01-17T11:26:13Z")

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Thanks [@Babar Q.](https://answers.dynatrace.com/users/5357/view.html) and [@sebastian k.](https://answers.dynatrace.com/users/15061/view.html) for your inputs.