# Missing Logs

**URL:** <https://community.dynatrace.com/t/missing-logs/36860>\
**Category:** Logs\
**Tags:** log-monitoring-class, log-configuration\
**Created:** [October 11, 2022, 6:14pm UTC](https://community.dynatrace.com/t/missing-logs/36860 "2022-10-11T18:14:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jchrisw](https://avatars.discourse-cdn.com/v4/letter/j/da6949/32.png) [@jchrisw](https://community.dynatrace.com/u/jchrisw)\
**Post date:** [October 11, 2022, 6:14pm UTC](https://community.dynatrace.com/t/missing-logs/36860/1 "2022-10-11T18:14:54Z")

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Hello,

Please view the attachment; we have turned on log monitoring in our environment; however, it is showing that the logs are missing for some reason. Let me know if you need further information or can help with this.

 ![Screen Shot 2022-10-11 at 7.26.54 AM.png](https://global.discourse-cdn.com/dynatrace/original/3X/6/6/666d3235830aea767abce98b513ad767ebebc880.png)

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**Author:** ![abhi](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/abhi/32/30657_2.png) [@abhi](https://community.dynatrace.com/u/abhi)\
**Post date:** [October 12, 2022, 12:48am UTC](https://community.dynatrace.com/t/missing-logs/36860/2 "2022-10-12T00:48:05Z")

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Hi&nbsp;[@jchrisw](https://community.dynatrace.com/user/54621),

I believe you have enabled the log monitoring, which is through - [The Log Monitoring configuration.](https://www.dynatrace.com/support/help/how-to-use-dynatrace/log-monitoring/log-monitoring-configuration#enable-or-disable-log-monitoring)

However, can you please check if the log files are actually configured in the log storage settings to be monitored by Dynatrace:

- [Log sources and storage](https://www.dynatrace.com/support/help/how-to-use-dynatrace/log-monitoring/acquire-log-data/add-log-files-sources-v2)

Since I also see that log files which are trying to be monitored are rotated, which is the reason we see the hash character. I would highly recommend validating the log file path and its permissions. Along with the below supportability:

- [Log data formats](https://www.dynatrace.com/support/help/how-to-use-dynatrace/log-monitoring/log-monitoring-configuration/log-data-format)
- [Supported timestamp formats](https://www.dynatrace.com/support/help/how-to-use-dynatrace/log-monitoring/log-monitoring-configuration/timestamp-data-format)

Kind regards,  
Abhi

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**Author:** ![benjamin\_mullan](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/benjamin_mullan/32/38132_2.png) [@benjamin\_mullan](https://community.dynatrace.com/u/benjamin_mullan)\
**Post date:** [October 13, 2022, 1:56am UTC](https://community.dynatrace.com/t/missing-logs/36860/3 "2022-10-13T01:56:51Z")

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I have also found in once scenario. Even after selecting the logs they haven’t come through (meeting all the requirements as they used to work) a full uninstall and reinstall was the only way to bring them back.