# New Real User Monitoring Experience Can't Be Enabled with Dynatrace Classic License **URL:** \ **Category:** Real User Monitoring\ **Created:** [October 29, 2026, 2:41am UTC](https://community.dynatrace.com/t/new-real-user-monitoring-experience-cant-be-enabled-with-dynatrace-classic-license/57304 "2026-10-29T02:41:00Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![zaidanrizq](https://avatars.discourse-cdn.com/v4/letter/z/c67d28/32.png) [@zaidanrizq](https://community.dynatrace.com/u/zaidanrizq)\ **Post date:** [October 29, 2026, 2:41am UTC](https://community.dynatrace.com/t/new-real-user-monitoring-experience-cant-be-enabled-with-dynatrace-classic-license/57304/1 "2026-10-29T02:41:00Z")
Hi Dynatrace Community, We are currently using Dynatrace with a **Classic License** and would like to enable the _New Real User Monitoring Experience_ for our application. Under **Application Settings → Enablement and cost control → Real User Monitoring** , we have the following settings: ![Screenshot 2026-10-29 093502](https://global.discourse-cdn.com/dynatrace/original/3X/d/b/db1cba8b3040aee89a4effbc7197be178f6e8bf4.png) - Enable Real User Monitoring Classic: Enabled - Enable New Real User Monitoring Experience: Unable to enable When we try to enable the new experience, the following error appears: > New Real User Monitoring Experience can’t be enabled. We would like to clarify a few things: 1. Is the New Real User Monitoring Experience supported for environments using the Dynatrace Classic License, or is it exclusively available to environments using the Dynatrace Platform Subscription (DPS)? 2. Are there any licensing requirements, feature entitlements, or configuration prerequisites that must be met before this feature can be enabled? 3. If the feature is supported with a Classic License, what troubleshooting steps should we follow to identify why the enablement is failing? We would appreciate any clarification regarding licensing compatibility and the requirements for enabling the new RUM experience. Thank you! ---
**Author:** ![p\_devulapalli](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/p_devulapalli/32/41590_2.png) [@p\_devulapalli](https://community.dynatrace.com/u/p_devulapalli)\ **Post date:** [October 29, 2026, 3:20am UTC](https://community.dynatrace.com/t/new-real-user-monitoring-experience-cant-be-enabled-with-dynatrace-classic-license/57304/2 "2026-10-29T03:20:50Z")
@zaidanrizq You need to be on SaaS DPS for new RUM on Grail > [@books Unlock the full potential of Digital Experience Monitoring with the new RUM experience](https://community.dynatrace.com/t/unlock-the-full-potential-of-digital-experience-monitoring-with-the-new-rum-experience/46224): > > UPDATE: New RUM experience now is live and no longer in preview partying_face We’re locking this thread for now, but in the meanwhile, we’re preparing a new version of this article, with a guide around the new experience Summary: This thread highlights how Dynatrace RUM enhances digital experience monitoring. It covers key features, benefits, and configuration tips for improving user experience analytics. Digital Experience Monitoring (DEM) has become front and center within the observabilit… > **[Unprecedented insights into frontend user experience with Dynatrace Real User...](https://www.dynatrace.com/news/blog/unprecedented-insights-into-frontend-user-experience-with-dynatrace-real-user-monitoring/)** > > With frontend cloud observability, Dynatrace unifies user experience data with backend intelligence so teams can optimize performance. ---
**Author:** ![sujit\_k\_singh](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@sujit\_k\_singh](https://community.dynatrace.com/u/sujit_k_singh)\ **Post date:** [October 29, 2026, 4:49am UTC](https://community.dynatrace.com/t/new-real-user-monitoring-experience-cant-be-enabled-with-dynatrace-classic-license/57304/3 "2026-10-29T04:49:14Z")
Hi @zaidanrizq The message “New Real User Monitoring Experience can’t be enabled” is a licensing gate, not a configuration issue. Your environment is on a Classic License, which does not include Grail access, so the toggle is blocked at the platform level. There is no workaround or configuration change that will unlock it on a Classic License. The new RUM experience is built on Grail. Its a DPS-exclusive capability and is not available on Classic License environments. Because the new RUM experience depends on Grail for data ingestion and querying (via DQL), it cannot be enabled without DPS regardless of your current RUM configuration. Impact of upgrading to DPS - just for you knowledge If you do upgrade to DPS, enabling the new RUM experience: - Does not replace Classic RUM — both run in parallel - Does not break existing dashboards, metrics, or alerting - Increases data volume slightly, as additional events are sent to Grail - Unlocks the new web and mobile RUM apps, session replay improvements, Core Web Vitals via DQL, and user session querying with fetch user.sessions Thanks, Sujit