# Problem Notification Using Soap Web Custom Integration

**URL:** <https://community.dynatrace.com/t/problem-notification-using-soap-web-custom-integration/56615>\
**Category:** Open Q&A\
**Tags:** problem-notification\
**Created:** [August 3, 2026, 9:19am UTC](https://community.dynatrace.com/t/problem-notification-using-soap-web-custom-integration/56615 "2026-08-03T09:19:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MahmoudBeheiry](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@MahmoudBeheiry](https://community.dynatrace.com/u/MahmoudBeheiry)\
**Post date:** [August 3, 2026, 9:19am UTC](https://community.dynatrace.com/t/problem-notification-using-soap-web-custom-integration/56615/1 "2026-08-03T09:19:34Z")

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Dear Support Team ,

We would like to know if there is any supported way in Dynatrace to send notifications using **Soap Web** “ **Custom Integration** ”

could you pls confirm if Soap Web Integration is supported for sending Dynatrace problem / Alert notification and if there is any recommended configuration or give me the best practices ?

Regards,

Mahmoud.

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**Author:** ![sujit\_k\_singh](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@sujit\_k\_singh](https://community.dynatrace.com/u/sujit_k_singh)\
**Post date:** [August 27, 2026, 5:18am UTC](https://community.dynatrace.com/t/problem-notification-using-soap-web-custom-integration/56615/2 "2026-08-27T05:18:00Z")

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HI&nbsp;[@MahmoudBeheiry](https://community.dynatrace.com/user/103754)

No, not natively. Dynatrace’s Custom Integration for problem notifications only speaks REST/JSON webhooks, you can configure a webhook URL, headers, and a JSON payload template. There’s no SOAP/XML option in that config screen.

Thanks,

Sujit

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**Author:** ![Mohamed\_Hamdy](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mohamed\_Hamdy](https://community.dynatrace.com/u/Mohamed_Hamdy)\
**Post date:** [August 27, 2026, 10:51am UTC](https://community.dynatrace.com/t/problem-notification-using-soap-web-custom-integration/56615/3 "2026-08-27T10:51:50Z")

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For Dynatrace Managed / Classic Problem Notifications, there is no dedicated SOAP integration. However, Custom Integration supports sending a custom payload through HTTP POST and allows the required Additional HTTP headers to be configured.By default, the Custom Integration expects a JSON payload. If a different Content-Type is configured, Dynatrace skips the default JSON validation, allowing a different payload format such as XML to be sent.For example, depending on the requirements of your SOAP endpoint, you may configure the following under Additional HTTP headers:

- Name: Content-Type
- Value: text/xml; charset=UTF-8

If required by the endpoint, an additional header can also be configured:

- Name: SOAPAction
- Value: \<SOAP action required by your endpoint\>

For SOAP 1.2, the endpoint may instead require a content type such as:

- Name: Content-Type
- Value: application/soap+xml; charset=UTF-8

The exact Content-Type, SOAPAction, authentication headers, and SOAP/XML payload structure depend on the requirements of the receiving SOAP service.Therefore, we recommend configuring Problem Notifications → Custom Integration with the HTTP headers and SOAP/XML payload required by your endpoint and performing an end-to-end test from your side.Dynatrace will send the configured HTTP POST request, headers, and payload, while validation and processing of the SOAP request are handled by the receiving endpoint.