# Re using SendEvent not being logged in Dynatrace **URL:** \ **Category:** Real User Monitoring\ **Tags:** real-user-monitoring, javascript\ **Created:** [February 23, 2026, 2:58am UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064 "2026-02-23T02:58:52Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [February 23, 2026, 2:58am UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/1 "2026-02-23T02:58:52Z")
I am currently using sendEvent, identifyUser method in my application as suggested in documentation [RUM JavaScript SDK Overview | RUM JavaScript API - 1.351.2](https://www.dynatrace.com/support/doc/javascriptapi/doc-latest/documents/rum-javascript-sdk_Documentation.RUM_JavaScript_SDK_Overview.html) What do i need to configure or set in my dynatrace to see this, currently I dont see an data in dynatrace board. ![Screenshot 2026-02-23 at 3.52.42 PM.png](https://global.discourse-cdn.com/dynatrace/original/3X/1/b/1b41f0509295f82911735bd729a4795c7d6a3f95.png) ---
**Author:** ![KiranSomanatti](https://avatars.discourse-cdn.com/v4/letter/k/3d9bf3/32.png) [@KiranSomanatti](https://community.dynatrace.com/u/KiranSomanatti)\ **Post date:** [February 25, 2026, 12:33pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/2 "2026-02-25T12:33:25Z")
Hello Mkarmocha, **Mandatory Dynatrace UI configuration** (most common mistake) - If you skip this part, **your events will NOT appear**. ### Steps (Web & Mobile RUM) 1. Go to **Experience Vitals** 2. Select your **Frontend (Web / Mobile)** 3. Open **Settings** 4. Go to **Session and user action properties** 5. Click **Add →  property** 6. Enter: - Field name: `action` - Type: `string` For the  identifyUser, make sure application had disabled the [Do Not Track](https://docs.dynatrace.com/docs/shortlink/configure-rum-privacy#do-not-track-gdpr) If this is enabled the user tags might be dropped.Best Regards Kiran ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [February 25, 2026, 10:03pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/3 "2026-02-25T22:03:06Z")
I do not see Event an session properties in our dynatrace, further investigating, I was said we do not have DPS license. Does it mean I may not be able to use custom Events. On other note, I also do not see ‘SDK reported value’ under Session and action properties \> Add property \> Custom defined property ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [February 25, 2026, 11:28pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/4 "2026-02-25T23:28:33Z")
i used custom action and could get some log in user session for the key value, however it seems to much pain to see the value for the key we add in dynatrace Add property. Is there a way to get this info directly in the dashboard view. ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [February 26, 2026, 2:08am UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/5 "2026-02-26T02:08:23Z")
BTW, we are using 2nd Gen Rum, so could we still use ```auto action.reportValue ``` or is it replaced by addActionProperties ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [March 15, 2026, 9:26pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/6 "2026-03-15T21:26:29Z")
heya [@KiranSomanatti](https://community.dynatrace.com/user/40882) thank you for your suggestions. Could you clarify as our dynatrace tenant runs on RUM classic Gen2 and without DPS licensing so we do not have access to `Experience vitals`? However, I could navigate to ‘Session and user action properties’ but I could not see how could i reach to Point no.6 as you mentioned :confused: I have attached screenshot for more information.  Do you mean to create using `Custom defined property`? Thanks, Manoj ![Screenshot 2026-03-16 at 10.15.46 AM.png](https://global.discourse-cdn.com/dynatrace/original/2X/1/1cc8cd3af5aa02017afd97c28243b8865b9a019d.png) ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [March 15, 2026, 9:53pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/7 "2026-03-15T21:53:07Z")
please ignore this ---
**Author:** ![Julius\_Loman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/julius_loman/32/51_2.png) [@Julius\_Loman](https://community.dynatrace.com/u/Julius_Loman)\ **Post date:** [March 16, 2026, 6:45am UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/8 "2026-03-16T06:45:31Z")
[@mkarmocha](https://community.dynatrace.com/user/101454) - it’s in the custom defined property section. Without a DPS license (e.g. classic license on SaaS with DEM units), you won’t have access to Experience Vitals app, only to Classic RUM apps. ---
**Author:** ![mkarmocha](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mkarmocha](https://community.dynatrace.com/u/mkarmocha)\ **Post date:** [March 16, 2026, 7:53pm UTC](https://community.dynatrace.com/t/re-using-sendevent-not-being-logged-in-dynatrace/55064/9 "2026-03-16T19:53:24Z")
Thanks [@Julius\_Loman](https://community.dynatrace.com/user/3364) your response sums up that to use sendEvent we need to be in Gen3.