# Root Cause of a problem in the problem details Payload

**URL:** <https://community.dynatrace.com/t/root-cause-of-a-problem-in-the-problem-details-payload/46700>\
**Category:** Alerting\
**Tags:** problem-detection, services-classic\
**Created:** [July 19, 2024, 7:26am UTC](https://community.dynatrace.com/t/root-cause-of-a-problem-in-the-problem-details-payload/46700 "2024-07-19T07:26:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Maheedhar\_T](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/maheedhar_t/32/155_2.png) [@Maheedhar\_T](https://community.dynatrace.com/u/Maheedhar_T)\
**Post date:** [July 19, 2024, 7:26am UTC](https://community.dynatrace.com/t/root-cause-of-a-problem-in-the-problem-details-payload/46700/1 "2024-07-19T07:26:32Z")

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In case of some generic problems like “Failure Rate increase” we have some 10-11 impacted entities, but the actual problem is on one or two entities which come under root cause. How do we get the details of the actual root cause entities? I do not see a placeholder for anything related to Root Cause. This is for the payload we use in problem notifications.

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**Author:** ![Esam\_Eid](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/esam_eid/32/167_2.png) [@Esam\_Eid](https://community.dynatrace.com/u/Esam_Eid)\
**Post date:** [July 20, 2024, 12:41am UTC](https://community.dynatrace.com/t/root-cause-of-a-problem-in-the-problem-details-payload/46700/2 "2024-07-20T00:41:55Z")

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Hi&nbsp;[@Maheedhar\_T](https://community.dynatrace.com/user/76275)&nbsp;,

from Settings → integration → problem notifications

make sure to add the below placeholders to the custom payload

 ![Esam_Eid_0-1721436099962.png](https://global.discourse-cdn.com/dynatrace/original/2X/a/a7791d863217f97d4680404923df58c8125af499.png)