# Unable to connect to the IBM MQ queues via the extension plugin **URL:** \ **Category:** Extensions\ **Tags:** extensions, ibm-mq\ **Created:** [July 12, 2023, 3:49pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665 "2023-07-12T15:49:33Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ArishKumar](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@ArishKumar](https://community.dynatrace.com/u/ArishKumar)\ **Post date:** [July 12, 2023, 3:49pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/1 "2023-07-12T15:49:33Z")
Hi All, We are trying to monitor the IBM MQ queues via the IBM MQ ActiveGate extension plugin but facing issues only when we use the encryption. Without encryption, we are able to make successful connection to the queue manager and able to retrieve all the metrics. Dynatrace config error Could not get data from queue manager: Unable to get data from queue manager XXX01. Could not connect to Queue Manager: Code: MQCC\_FAILED, Reason: MQRC\_SSL\_INITIALIZATION\_ERROR IBM system logs - Error info AMQ9639: Remote channel ‘XXX.XX.SSL.DYNATRACE’ did not specify a CipherSpec. EXPLANATION: Cause . . . . . : Remote channel ‘XXX.XX.SSL.DYNATRACE’ did not specify a CipherSpec when the local channel expected one to be specified. Though we have specified the same cipher both at the IBM system end and also in Dynatrace configuration still the issue persist - Cipher used - TLS\_RSA\_WITH\_AES\_256\_CBC\_SHA256 Please advise. Thanks and Regards, Arish ---
**Author:** ![diego\_morales](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/diego_morales/32/2556_2.png) [@diego\_morales](https://community.dynatrace.com/u/diego_morales)\ **Post date:** [July 12, 2023, 4:07pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/2 "2023-07-12T16:07:30Z")
Hi Arish, For such a specific issue, please open a Support ticket to better a assist you, then they can collect all your information, logs, etc. and help in troubleshooting. Regards, Diego ---
**Author:** ![ArishKumar](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@ArishKumar](https://community.dynatrace.com/u/ArishKumar)\ **Post date:** [July 12, 2023, 4:29pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/3 "2023-07-12T16:29:05Z")
Hi [@diego\_morales](https://community.dynatrace.com/user/21611), Thanks for your reply, I indeed opened a support ticket but they did mentioned on the less visibility of this issue in the past. So thought of posting in the common forum to get more insights. [Unable to connect the connect MQ queue from IBM Message Queue Java Active gate extension. – Dynatrace](https://one.dynatrace.com/hc/en-us/requests/180453) Thanks and Regards, Arish [Unable to connect the connect MQ queue from IBM Message Queue Java Active gate extension. – Dynatrace](https://one.dynatrace.com/hc/en-us/requests/180453) ---
**Author:** ![syarlag3](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@syarlag3](https://community.dynatrace.com/u/syarlag3)\ **Post date:** [March 20, 2025, 4:56am UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/4 "2025-03-20T04:56:34Z")
I am facing similar issue, can you please direct me to the solution. Thanks Keerthi ---
**Author:** ![syarlag3](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@syarlag3](https://community.dynatrace.com/u/syarlag3)\ **Post date:** [March 20, 2025, 4:33pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/5 "2025-03-20T16:33:05Z")
Hi I am facing similar issue, can you please direct me to the solution. Can someone please direct me on how I can troubleshoot. Thanks Keerthi ---
**Author:** ![diego\_morales](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/diego_morales/32/2556_2.png) [@diego\_morales](https://community.dynatrace.com/u/diego_morales)\ **Post date:** [March 20, 2025, 4:39pm UTC](https://community.dynatrace.com/t/unable-to-connect-to-the-ibm-mq-queues-via-the-extension-plugin/40665/6 "2025-03-20T16:39:30Z")
Hi [@syarlag3](https://community.dynatrace.com/user/24439) , Best course of action is to open a support ticket so they can verify your configuration and logs. Thanks, Diego