# User action not captured when there is very little time between actions

**URL:** <https://community.dynatrace.com/t/user-action-not-captured-when-there-is-very-little-time-between-actions/44957>\
**Category:** Real User Monitoring\
**Tags:** real-user-monitoring-classic, user-actions\
**Created:** [April 2, 2024, 1:26pm UTC](https://community.dynatrace.com/t/user-action-not-captured-when-there-is-very-little-time-between-actions/44957 "2024-04-02T13:26:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gbaudart](https://avatars.discourse-cdn.com/v4/letter/g/e47c2d/32.png) [@gbaudart](https://community.dynatrace.com/u/gbaudart)\
**Post date:** [April 2, 2024, 1:26pm UTC](https://community.dynatrace.com/t/user-action-not-captured-when-there-is-very-little-time-between-actions/44957/1 "2024-04-02T13:26:04Z")

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Hi Community,  
I’m opening a support ticket because I’ve encountered a problem.  
We use a JS in our frontweb to capture the RUM.  
Some XHR actions are not always recognised by Dynatrace.  
After a lot of testing, I’ve noticed that Dynatrace doesn’t pick them up when there is very little time between actions.

Example  
I want to capture the action “[inscription] navigation sur commencer aventure”.  
If I take a long time before validating the previous action, and in this case, the action is detected by Dynatrace  
See capture:

![gbaudart_0-1712064308423.png](https://global.discourse-cdn.com/dynatrace/original/2X/7/7d11aa62de046d32ad8693020c8e80af1de7672e.png)

And when we go through the steps “quickly”, Dynatrace very rarely finds the action  
See capture :

![gbaudart_1-1712064322166.png](https://global.discourse-cdn.com/dynatrace/original/3X/9/9/99e7a13191987e53a2b29655658ffa21834a0e6c.png)

This is problematic because real users don’t wait to validate actions. So in real cases we can’t monitor real actions.&nbsp;  
What’s more, in the example we’re talking about an action that validates a goal conversion, so most of the time it stays at 0%.

Have you ever had a problem like this? Do you know what I can do to improve the recording?

Thanks

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<div class="post-metadata">

**Author:** ![gbaudart](https://avatars.discourse-cdn.com/v4/letter/g/e47c2d/32.png) [@gbaudart](https://community.dynatrace.com/u/gbaudart)\
**Post date:** [April 19, 2024, 8:50am UTC](https://community.dynatrace.com/t/user-action-not-captured-when-there-is-very-little-time-between-actions/44957/2 "2024-04-19T08:50:20Z")

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After speaking with Dynatrace support, they recommended that I enable the following 2 options:

It works much better now.

 ![gbaudart_1-1713516402884.png](https://global.discourse-cdn.com/dynatrace/original/3X/4/3/436a13821d367b2202d76ab982a70706c5a66629.png)

 ![gbaudart_0-1713516371347.png](https://global.discourse-cdn.com/dynatrace/original/2X/b/bd59775552b1d64b1b489b754fc6cb0edfab1ca7.png)