# VMware plugin show vCenter offline / is waiting for data

**URL:** <https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516>\
**Category:** Open Q&A\
**Tags:** vmware\
**Created:** [February 11, 2019, 8:29pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516 "2019-02-11T20:29:16Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Yosi\_Neuman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/yosi_neuman/32/9845_2.png) [@Yosi\_Neuman](https://community.dynatrace.com/u/Yosi_Neuman)\
**Post date:** [February 11, 2019, 8:29pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/1 "2019-02-11T20:29:16Z")

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Hi guys,

Customer using VMware plugin and connected successfully 2 vCenter.

The third vCenter is shown grey and as offline / waiting for data.

 ![19692-vcenter-is-waiting-for-data.png](https://global.discourse-cdn.com/dynatrace/original/3X/f/4/f4c04b8e5bdd82a614f35e2f0ba0da2f4e8416e2.png)

Where can we find the log of VMware plugin withing the cluster hosts logs in order to understand what is going on with this vCenter or maybe someone got a good explanation for this issue?

Yos

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**Author:** ![Julius\_Loman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/julius_loman/32/51_2.png) [@Julius\_Loman](https://community.dynatrace.com/u/Julius_Loman)\
**Post date:** [February 12, 2019, 7:20am UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/2 "2019-02-12T07:20:01Z")

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Check the logs on the ActiveGate. If you don’t have a separate Environment ActiveGate installed, then check the logs of the ActiveGate on the cluster node. There definitely should be a relevant log entry.

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**Author:** ![Yosi\_Neuman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/yosi_neuman/32/9845_2.png) [@Yosi\_Neuman](https://community.dynatrace.com/u/Yosi_Neuman)\
**Post date:** [February 12, 2019, 6:03pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/3 "2019-02-12T18:03:04Z")

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Hi Julius

Thanks for your input here, but I can’t find any activegate logs under the support archive nor vmware files under plugin q remote\_plugin

Any other idea?

Yos

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<div class="post-metadata">

**Author:** ![Julius\_Loman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/julius_loman/32/51_2.png) [@Julius\_Loman](https://community.dynatrace.com/u/Julius_Loman)\
**Post date:** [February 12, 2019, 8:51pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/4 "2019-02-12T20:51:55Z")

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Do you have a separate environment ActiveGate? If not, logs of the embedded ActiveGate should be in /var/opt/dynatrace-managed/logs/gateway if I remember the path correctly. There dfinitely is an embedded activegate on each cluster node.

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**Author:** ![Yosi\_Neuman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/yosi_neuman/32/9845_2.png) [@Yosi\_Neuman](https://community.dynatrace.com/u/Yosi_Neuman)\
**Post date:** [February 12, 2019, 9:22pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/5 "2019-02-12T21:22:27Z")

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Thanks

Wil check and update

Yos

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<div class="post-metadata">

**Author:** ![Julius\_Loman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/julius_loman/32/51_2.png) [@Julius\_Loman](https://community.dynatrace.com/u/Julius_Loman)\
**Post date:** [February 13, 2019, 7:19am UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/6 "2019-02-13T07:19:33Z")

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Actually it is: /var/opt/dynatrace-managed/log/security-Gateway on the cluster node (if your data directory is in the default location). Check the dynatracegateway\_Debug.0.0.log.

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<div class="post-metadata">

**Author:** ![Yosi\_Neuman](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/yosi_neuman/32/9845_2.png) [@Yosi\_Neuman](https://community.dynatrace.com/u/Yosi_Neuman)\
**Post date:** [February 17, 2019, 3:56pm UTC](https://community.dynatrace.com/t/vmware-plugin-show-vcenter-offline-is-waiting-for-data/19516/7 "2019-02-17T15:56:14Z")

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Hi guys,

Quick update on this - after searching the logs of the AG with no luck and reaching support the issue was solved with upgrading the AG to version 159 (from 155)

All the best

Yos