# Why can't I sign in to Dynatrace? I'm having password/login issues. **URL:** \ **Category:** Troubleshooting\ **Tags:** account-management, sso\ **Created:** [February 12, 2024, 3:50pm UTC](https://community.dynatrace.com/t/why-cant-i-sign-in-to-dynatrace-im-having-password-login-issues/43963 "2024-02-12T15:50:00Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![MalcolmDavidson](https://avatars.discourse-cdn.com/v4/letter/m/a3d4f5/32.png) [@MalcolmDavidson](https://community.dynatrace.com/u/MalcolmDavidson)\ **Post date:** [February 12, 2024, 3:50pm UTC](https://community.dynatrace.com/t/why-cant-i-sign-in-to-dynatrace-im-having-password-login-issues/43963/1 "2024-02-12T15:50:00Z")
You need a valid email address and password to sign in to Dynatrace. - If you have multiple Dynatrace sign-in credentials (email addresses), ensure you’re using the right password for the email address you’re signing in with. - If you forget your password, or if your password does not work, you can reset your password. ## **To reset your password** 1. On the sign-in page, select **Forgot your password?** 2. Enter your email address and select **Send**. Dynatrace will send a reset link to that address with the subject line **Reset your Dynatrace password**. If you don’t receive an email reset link, see below for instructions. 3. Open the email and select the reset link. 4. Enter a new password. Make sure you follow the Dynatrace password requirements. 5. Sign in to Dynatrace with the new password. ## Where is my reset email? If you don’t receive an email reset link: - Ensure the email address you entered is associated with an existing Dynatrace account. Contact your administrator if you’re not sure which email address to use. - Look for an email from [no-reply@dynatrace.com](mailto:no-reply@dynatrace.com) in your spam/junk folder. - Ask your administrator whether emails from [@dynatrace](https://community.dynatrace.com/user/64071).com are blocked. ## What if my reset email expires? The reset link expires three hours after Dynatrace sends it. If the link has expired, repeat the steps to reset a password. ## I still can’t sign in If you still need Dynatrace assistance: - Send email to Dynatrace product experts at [DynatraceONE@dynatrace.com](mailto:DynatraceONE@dynatrace.com) - If you’re a Partner, send email to [partneroperations@dynatrace.com](mailto:partneroperations@dynatrace.com) Provide your name, organization, email address, and problem description. ---
**Author:** ![ChadTurner](https://dub1.discourse-cdn.com/dynatrace/user_avatar/community.dynatrace.com/chadturner/32/161_2.png) [@ChadTurner](https://community.dynatrace.com/u/ChadTurner)\ **Post date:** [February 12, 2024, 4:01pm UTC](https://community.dynatrace.com/t/why-cant-i-sign-in-to-dynatrace-im-having-password-login-issues/43963/2 "2024-02-12T16:01:02Z")
Great article. than you [@MalcolmDavidson](https://community.dynatrace.com/user/21935)