Definition Impacted vs Affected

[joseA]

Hi all.
Can someone explain to me the difference between Affected vs Impacted in the Problem panel. Any example would be great!

Thanks and cheers

JoseAn

[ChadTurner]

Impacted is direct, so a Service Failure will impact a Service, but that Impacted Service Failure will Affect your application. The application isn't rendered dead, but a functionality of it might be affected. Hence the two terms of Impacted Vs affected.

[mark_bley · Accepted solution]

Hi @joseA,

to expand a little bit on Chads response, impacted entities will represent a short list (also shown in the UI) of entities impacted by the problem, focused on the level of Services, Applications and RUM.

While affected entities will show all entities that are affected by the problem. To get a better look at this pull the problem via the API v2 and have a look at these fields: 'impactedEntities' and 'affectedEntities'

Best,

Mark