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Generate multiple alerts for a single problem created by synthetic monitor

Angna
Newcomer

I am using a synthetic monitor (ccbs-email-svc-main-svc-prd-iad.saase2e.pitneybowes.com) which is monitoring from 4 locations out of which one location is returning status code as 403. Monitor is generating a local outage problem which is sent to 2 Alerting profiles which are integrated to different problem notifiers (both integrated to OpsGenie) 

Cloudtech-Alert -> This needs to generate alert when Availability is 0 min 

Cloudtech-Ort -> This needs to generate alert when Availability is down for more than 5 min

If both the Alert profiles are enabled, then we get alert in opsgenie only for Cloudtech-Alert

If we disable Cloudtech-Alert profile, then we get alert after 5 min from Cloudtech-Ort profile

Is there some way that we get alerts from both the alert profile for the same opened problem.

1 REPLY 1

GosiaMurawska
Community Team
Community Team

Hi @Angna, did you manage to solve your issue? I'm sure the rest if the Community wants to know the solution 🙂 

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