How to stop IIS/WWW Publishing Service from raising Problems

[i_g]

Good afternoon,

We are having some frustrating problems during planned maintenance, where Dynatrace is raising problems and sending them through to SNOW for World Wide Web Publishing Service is in undesirable (stopped) state and Connectivity problem.

These are correct, as the services are stopped, however the server they're running on is in a maintenance window. The server is listed in the problem details as the Host, but the Problem Window has World Wide Web Publishing Service/IIS in the 'Impacted' column (see attached screenshot)

I've had a look but I can't see a way to selectively turn these alerts off. This is causing unneeded late night calls out for planned maintenance which is understandably, making the call recipients grumpy. Is there a way to shut down alerting during maintenance windows, or additionally through an API call? 

Thanks! 

[AntonPineiro]

Hi,

Some possible would be tagging processes and OS Services with autotagging rules.

And you can select that tag in your maintence window.

Best regards

[sujit_k_singh]

Hello @i_g 

The cleanest way to handle this is indeed through maintenance windows combined with tagging. If you need more flexibility, you can also manage maintenance windows via the Dynatrace API, which lets you programmatically set or adjust them before planned work. That’s useful if you have automated scripts that start/stop services and want alerting suppressed at the same time.

Thanks,

Tijust