Retrieve problems that were reported to ServiceNow

[vishnu_kumar]

Hi,

Is there a metric we have that we can use to show the number of Problems being reported to ServiceNow?
Maybe somehow we can retrieve the Integration that was called for a Problem? Would that help?
I need to display this as a Dashboard in Dynatrace (preferably with the new Dashboards).

Or should I be running a custom extension to query servicenow and push the data to DT as a custom metric?

Let me know if there is another solution for the same.

Thanks,
Vishnu

[marina_pollehn]

You should be able to use this metric dsfm:server.notifications.problem_notifications.

And then filter by alerting profile and select the one for SNOW. Let me know if that's what you were looking for 🙂

[vishnu_kumar]

Hi,

So this i was able to pin the metric to Classic dashboards.

How do i do the same for the new Dashboards? using Grails, i dont see these metrics in the docs.

fetch events
| filter dsfm

like that, doesnt work...

[vishnu_kumar]

anyone can help a Grail query for this?

[AntonPineiro]

Hi,

I think dsfm metric are not in Grail.

Best regards

[scardignos · Accepted solution]

Would this help?   

fetch events
| filter event.kind == "DAVIS_PROBLEM"
| expand labels.alerting_profile
| filter labels.alerting_profile == "<SNOW_Profile_Name_Here>"