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We have integrated One Agent with ITSM tool (Snow) for Alerts. Is there any way to auto close the Incidents through One Agent?

varunganesh_tun
Newcomer

We have integrated One Agent with ITSM tool (Snow) for Alerts. Is there any way to auto close the Incidents through One Agent?

2 REPLIES 2

franz_soengen
Inactive

Does Snow mean ServiceNow or some other ITSM tool that you integrated via a Custom Webhook?


varunganesh_tun
Newcomer

Yes Franz we have integrated with ServiceNow and now we are checking on the auto close of the incidents through One Agent- is there any way that we can do this?