I know this community is about Dynatrace, but I was wondering if you could help me. We are going to integrate Dynatrace with ServiceNow using Webhook and we would like to know if you have some experience with this integration and what hardware requirements would be recommended for Webhook.
We imagine it depends on the number of tickets sent, and the logical configurations to be done with those tickets, but, is there any kind of rules to calculate memory, CPU... for the Webhook machine?
Thank you very much for you help.
ahh okay. I dont see any documentation as to requirements for passing that payload. We didn't follow any requirements when we did our custom webhook into our helpdesk platform. Attached is documentation on setting it up: https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations...
Our team tried webhook integration but we are observing lot of challenges with it. As the custom payload pushes the open and resolved both problems to SNow creating duplicates. Any leads on resolving this issue would be very helpful.