We have been asked to monitor the ATMs availability and performance along with successful and failure transactions (business and technical).
The technology is being used is IST/Switch and Cortex from the FIS solutions. We will be thankful, if anyone who has done or in the process to achieve this task to share with us the practical experience or any obstacles or limitations etc... to take it on the table with the business owners and technical team to take to the next level.
To be honest after back and forth with millions of time with the solution provider and the Dynatrace Representative, the customer gave up to move forward in this situation.
Maybe sooner we will open the same subject again to seek the help of all experts and will make sure to update the post accordingly for you and other who are looking for the same.