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About the Critical issue of Webserver Agent On Dynatrace 6.5.13

dt_its3-1
Inactive

Hi,

This is Takunobu.

I would like to know about the problems of WebserverAgent below.
We must respond promptly as to whether FIX should be applied from customers...

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WebserverAgent
•JLT-178724 - SubAgents were not discovered/reconnected after WebserverAgent reconnect.•Impact: Any paths from not recovered SubAgents were dropped from that time on.
•Cause: SubAgent registration events were dropped due to a full event sender queue.
•Solution: Agent checks periodically for non-registered SubAgents and resend the registration event if necessary.
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Q1. What is "full event sender queue"?
Q2. Does this problem occur frequently?

By the way....please let me know the concrete operation that this event occurs. I want to try.

Best Regards,
Takunobu Atsukawa

2 REPLIES 2

andreas_grabner
Dynatrace Leader
Dynatrace Leader

Hi

If you have specific questions to internal JLTs I suggest to reach out to our customer support team. They can tell you more about known issues and fixes

Andi

dt_its3-1
Inactive

Hi Andi,

Sorry for my late reply.
Thank you for your Answer.
I will contact the customer support team.

Best Regards,
Takunobu Atsukawa