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Agent not getting connected

sajid_miz1994
Newcomer

Hi i have installed Appmon 7.2(all components and client) in my vm(ip:a.b.c.d) which doesn't have internet connectivity and my remote server is a.b.c.e(able to connect with putty ssh). In my remote server springboot application with embedded tomcat is running so i installed java agent and restarted the jvm with agentpath. But still agent is not connected.I checked 9998 is open from my remote machine to the vm in which dynatrace is installed. What can be the issue?


2 REPLIES 2

Joe_Hoffman
Dynatrace Champion
Dynatrace Champion

Look in the agent log on the a.b.c.e. machine for any indications as to why it can't connect.

Generally this is a routing/firewall issue.


sajid_miz1994
Newcomer

@Joseph H

There is no log in the a.b.c.e(server)