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This product reached the end of support date on March 31, 2021.

Agents and Collector showing error Connected (Issue: Instrumentation is not available.).Already raised support ticket 15 days before still not got solution.And yes we have firewall and also load balancer.

rrawat
Guide

2017-06-27 02:55:29 [000003c4] info [native] ------------------------------------------------------------------------------------
2017-06-27 02:55:29 [000003c4] info [native] Dynatrace Agent for .NET Copyright (C) 2004-2016 Dynatrace, http://www.dynatrace.com
2017-06-27 02:55:29 [000003c4] info [native] ------------------------------------------------------------------------------------
2017-06-27 02:55:29 [000003c4] info [native] Version ..................... 6.5.15.1019, build date May 8 2017 10:47:48, svn rev. UNKNOWN
2017-06-27 02:55:29 [000003c4] info [native] Command line is c:\windows\system32\inetsrv\w3wp.exe -ap "portal.vest.com" -v "v4.0" -l "webengine4.dll" -a \\.\pipe\iisipmdc1af494-4321-421d-92d0-0093b78c3bc0 -h "C:\inet

latform .............. Windows x86 64-bit
2017-06-27 02:55:29 [000003c4] info [native] Platform .................... Windows Server 2012 R2 6.3.9600 x64
2017-06-27 02:55:29 [000003c4] info [native] OS edition .................. Standard
2017-06-27 02:55:29 [000003c4] info [native] OS productId ................ Unknown
2017-06-27 02:55:29 [000003c4] info [native] Hyper-V friendly name ....... Unknown
2017-06-27 02:55:29 [000003c4] info [native] System startup time ......... 2017-05-28 08:30:33
2017-06-27 02:55:29 [000003c4] info [native] User name ................... vest\hssapp
2017-06-27 02:55:29 [000003c4] info [native] Bootstrap version ........... 6.5.0.1289
2017-06-27 02:55:29 [000003c4] info [native] Log level console ........... info
2017-06-27 02:55:29 [000003c4] info [native] Log level file .............. info
2017-06-27 02:55:29 [000003c4] info [native] Log file .................... c:/program files (x86)/dynatrace/dynatrace agent 6.5/log/dt_MicrosoftIIS2_App_HSS_Application_portal.vest.com_4480.0.log
2017-06-27 02:55:29 [000003c4] info [native] Agent host .................. HSS-PROD-WEB02
2017-06-27 02:55:29 [000003c4] info [native] Agent library ............... c:/program files (x86)/dynatrace/dynatrace agent 6.5/agent/downloads/6.5.15.1019/native/windows-x86-64/dtagentcore.dll
2017-06-27 02:55:29 [000003c4] info [native] CLR version: v4.0.30319.36366
2017-06-27 02:55:29 [000003c4] info [native] Initializing CLR ...
2017-06-27 02:55:29 [000003c4] info [native] Intel CPU 0x06 0x2a detected.
2017-06-27 02:55:29 [000003c4] info [native] ProcNum=0 MaxMhz=2700 CurrentMhz=2700 MhzLimit=2700 MaxIdleState=1 CurrentIdleState=1 hasInvariantTSC=true
2017-06-27 02:55:29 [000003c4] info [native] ProcNum=1 MaxMhz=2700 CurrentMhz=2700 MhzLimit=2700 MaxIdleState=1 CurrentIdleState=1 hasInvariantTSC=true
2017-06-27 02:55:29 [000003c4] info [native] ProcNum=2 MaxMhz=2700 CurrentMhz=2700 MhzLimit=2700 MaxIdleState=1 CurrentIdleState=1 hasInvariantTSC=true
2017-06-27 02:55:29 [000003c4] info [native] ProcNum=3 MaxMhz=2700 CurrentMhz=2700 MhzLimit=2700 MaxIdleState=1 CurrentIdleState=1 hasInvariantTSC=true
2017-06-27 02:55:29 [000003c4] info [native] High-resolution hardware timer detected.
2017-06-27 02:55:29 [000003c4] info [native] Agent name .................. MicrosoftIIS2_App_HSS_Application[portal.vest.com]
2017-06-27 02:55:29 [000003c4] info [native] Server/Collector ............ hss-prod-dt01:9998
2017-06-27 02:55:29 [000003c4] info [native] Trying to connect to Server/Collector for up to 19 seconds
2017-06-27 02:55:29 [000003c4] info [native] Reading LoadBalancing configuration from hss-prod-dt01:9998
2017-06-27 02:55:29 [000003c4] info [native] Storing collector peer list (0 entries) to c:/program files (x86)/dynatrace/dynatrace agent 6.5/agent/conf/collectorlist.MicrosoftIIS2_App_HSS_Application
2017-06-27 02:55:29 [000003c4] info [native] Server/Collector ............ hss-prod-dt01:9998
2017-06-27 02:55:29 [000003c4] info [native] Instrumentation channel connected successfully
2017-06-27 02:55:29 [000003c4] info [native] Connected to Server/Collector hss-prod-dt01:9998
2017-06-27 02:55:29 [000003c4] warning [native] GC Events not available.
2017-06-27 02:55:29 [00000448] info [native] Control channel connected successfully
2017-06-27 02:55:29 [00000448] info [native] Transaction sampling started.
2017-06-27 02:55:30 [00000448] info [native] Process metrics pattern ..... not set
2017-06-27 02:55:30 [00000448] info [native] Agent ID .................... 2d860bb4
2017-06-27 02:55:30 [00000448] info [native] Process ID .................. 4480
2017-06-27 02:55:30 [00000448] info [native] Buffers ..................... 150000x384 bytes
2017-06-27 02:55:30 [00000448] info [native] Recovery .................... enabled
2017-06-27 02:55:30 [00000448] info [native] Hypervisor .................. VMware
2017-06-27 02:55:30 [000003c4] info [native] Controller channel connected successfully
2017-06-27 02:55:30 [000003c4] info [native] Eventsender channel connected successfully
2017-06-27 02:55:30 [000003c4] info [native] Using default Managed Sampling.
2017-06-27 02:55:30 [00000448] warning [native] Unable to get instance name for Performance Counters (this might be a permission issue of the monitored process).
2017-06-27 02:55:30 [00000448] warning [native] Performance Counter initialization failed, Performance Counter measures will not be available.
2017-06-27 02:55:31 [000003c4] info [native] Average transformation time for 1 classes/modules was 1091ms - maximum set to 60000ms
2017-06-27 02:55:34 [000003c4] info [dotnet] .NET Agent initialized (AppDomain: DefaultDomain[1], CLR Version: 4.0.30319.36366)
2017-06-27 02:55:35 [000003c4] info [dotnet] .NET Agent initialized (AppDomain: /LM/W3SVC/2/ROOT-1-131430237327200190[2], CLR Version: 4.0.30319.36366)
2017-06-27 02:55:41 [00000d90] warning [native] readBin: protocol error due to parity mismatch (length:4196 parity:400294392)
2017-06-27 02:55:41 [00000d90] severe [native] readBin(transformations) returned a negative size (-1). The protocol is faulty -> closing the socket...
2017-06-27 02:55:41 [00000d90] warning [native] Profiler::ModuleLoadStarted(): Cannot process assembly c:\windows\microsoft.net\assembly\gac_msil\system.windows.forms\v4.0_4.0.0.0__b77a5c561934e089\system.windows.forms.dll.
2017-06-27 02:55:41 [00000d90] warning [native] Failed to transform assembly - stopping instrumentation
2017-06-27 02:55:42 [00000448] info [native] License = license ok;
2017-06-27 02:55:49 [000003f0] info [native] Instrumentation channel connected successfully
2017-06-27 02:55:49 [000003f0] info [native] Connected to Server/Collector hss-prod-dt01:9998
2017-06-27 02:55:50 [00000448] severe [native] Exception in controller: receiveExact() ... not connected, 730053, Software caused connection abort. Retrying every 10 seconds.
2017-06-27 02:55:50 [00000448] info [dotnet] String cache (1 entries) cleared [WebRequestIntrospection] [appdomain: /LM/W3SVC/2/ROOT-1-131430237327200190]...
2017-06-27 02:55:51 [000004b0] info [native] Eventsender channel connected successfully
2017-06-27 02:56:00 [00000448] info [native] Control channel connected successfully
2017-06-27 02:56:00 [00000448] info [native] Process metrics pattern ..... not set
2017-06-27 02:56:00 [00000448] info [native] Agent ID .................... 2d860bb4
2017-06-27 02:56:00 [00000448] info [native] Process ID .................. 4480
2017-06-27 02:56:00 [00000448] info [native] Buffers ..................... 150000x384 bytes
2017-06-27 02:56:00 [00000448] info [native] Recovery .................... enabled

1 REPLY 1

alex_soto
Newcomer

Hi @Rishab R., did you ever figure out the answer to your problem?