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This product reached the end of support date on March 31, 2021.

App pools are crashing

tarun_agastya2
Inactive

Hi,

we are seeing app pools are crashing after adding dynatrace agent.we have both 32 bit and 64 bit and checked both the options but still app pools are crashing.

The description for Event ID 2280 from source Microsoft-Windows-IIS-W3SVC-WP cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event: Dynatrace\agent\lib64\dtagent.dll

3 REPLIES 3

JamesKitson
Dynatrace Leader
Dynatrace Leader

Odds are a support ticket would be better suited for investigating this.

James

Hello all, Facing similar issue while uninstalling appmon 7.2 agent on IIS application. (We are moving to Dynatrace SaaS).

May i get the link to the ticket ?

regards,

Rajesh

Joe_Hoffman
Dynatrace Leader
Dynatrace Leader

+1 for what James said. I see you opened the ticket. Thank You Tarun.

In the meantime, I believe this is a file permission issue with the programfiles/dyantrace/agent/lib64/dtagent.dll file not being executable by the user running IIS.

Please don't respond to this forum, but continue in the support case.