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This product reached the end of support date on March 31, 2021.

AppMon 7.0 uninstall

thomas_brophy
Newcomer

DT agent 7.0.0.2469 for iis and .net, uninstall did not report any errors. the service is gone and no DT process running. I can see with process monitor that iis is trying to access collectors but when i remove entry from web config it gets renterred. this is causing our custom app pools to crash.

how do I clean up the environment? should I delete the collector configs that are still there? do I need to edit the registry? any help appreciated.

 

2 REPLIES 2

sebastian_kryst
DynaMight Leader
DynaMight Leader

Did you delete Appmon modules on iIs configuration as well? Now they are linking to nothing. You have to go to IIS console-> native modules and there uncheck Dynatrace agent modules. After this IIS should start normally.

Sebastian


thomas_brophy
Newcomer

@sebastian k. I take it you meant iiS. It Worked! Yay! Stating this differently, [I had to do it more than once] From Modules you have the option to right click on a module and "Remove" this does not work. Select Configure Native Modules, check any Dynatrace modules and Remove.

Thanks Sebastian