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This product reached the end of support date on March 31, 2021.

AppMon blocking Cognos service restarts

ankur08saini
Newcomer

Hi Friends,

We have installed dt agent on Cognos azure vm's. After installation, AppMon keeps blocking the cognos service restarts. Here are the error details:

ankur08saini_0-1618363890949.png

Can someone please help?

2 REPLIES 2

fstekelenburg
DynaMight Pro
DynaMight Pro

I would open a support case for that.

The_AM
Dynatrace Pro
Dynatrace Pro

It looks like the IBM Cognos software is explicitly blocking the agent instrumentation on the Mbean Server.

For this, I'd suggest disabling the JMX Mbean Server Sensor in the agent configuration and restarting the monitored Java processes. https://www.dynatrace.com/support/doc/appmon/shortlink/id-java-agent#sensors

Please reach out to Dynatrace Support for assistance on this.

Regards,
Andrew M.