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This product reached the end of support date on March 31, 2021.

Application process unavailable incident

tarun_agastya1
Inactive

Hi,

I want to setup alerts for application process unavailable incident for only one agent group in system profile.we have 4 agent groups and if I setup this alerts it was triggering for all other agents groups.

Can someone help me whether it is feasible to setup default alerts for specific groups.

Thanks,

Tarun

3 REPLIES 3

JamesKitson
Dynatrace Leader
Dynatrace Leader

That incident applies to all agents in the profile and there's no real way to actually filter the incident. What you can do is use the extended email plugin which allows for more filtering on the actual alert that is sent out.

James

Hi James.

I have downloaded extended email plugin but I am not getting result.I checked the logs and observed "Incident(s) were raised but notification e-mail was not sent".

Can you help me in fixing this.

plugin.png

logs.png

Thanks,

Tarun

The log messages aren't very helpful. I suppose I would double check the connection info for the server and smtp server. One thing that might be an issue is if you have the rest interface disabled for standard http, you may want to try switching to https. I would also up the logging for the plugin while you're working on this.

Below is our working configuration, note that you can use a variable for the incident name if desired: