Hi Wai ,
Thanks for helping. Though there is a challenge in using this: at times when an agent restarts , its name gets appended with a  ,  etc . So , I have to manually change such entries to get proper data.
I have tried using " agent availability " measure. Same challenge for this measure as well.
I couldnot understand the solution you are giving. If you are asking to get a report from Incident dashboard , then please check the screenshot. in the screenshot incidents for 2 agents are shown , both being same agent . Now when I pull such report , I will get report for two agents ( Agent 'xxx'[DefaultAppPool] and Agent 'xxx'[DefaultAppPool].
A solution to sort this out if what I am looking foragent.jpg
Hi Babar ,
As per the link , it is possible to
1. Have a common name for a set of agents.
Think will not help in my scenario. When an agent disconnects and reconnects it sometimes get appended with an index number, I have attached a screenshot agent.png .agent.png .
When a report is pulled in such scenario , we get 2 /3 entries of same agent ( with indexes ) . as a result the total number of agents increases multi-fold . Taking an average of such entries is lowering the % availability of that agent.
Any other technique to get %availability of agents?