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BT's data is not captured by all servers in application

sponnada2
Organizer

HI All,

We
can see that for one BT, the transactions are being captured for only one
of the 7 production mobile API servers.

But
when we see the purepaths, they all satisfy the filter and splitting criteria
required by the BT.

Could you please let
us know what needs to be done to correct the situation?

Thanks

Shyamala


4 REPLIES 4

mathieu_chatte1
Advisor

Hello,

Is your BT filter measure based on a sensor method ?

Is it calculate for each agent for all agent group?

Try to split your BT on Host, maybe 6 of your 7 API servers isn't linked to an application.

Regards,

Mathieu


sponnada2
Organizer

HI Mathieu,

BT filter measure is not based on sensor method.

No its calculating for that particular agent group only

I have verified by splitting the BT on host still no luck.All API servers are linked to an application.

Thanks

Shyamala


mathieu_chatte1
Advisor

Hi Shyamala,

Could you try to calculate it for all agent group (test in global and focus on as you want).

Regards,

Mathieu


sponnada2
Organizer

HI Mathieu,

I have calculated for all agent groups also but still not able to see data.

Thanks

Shyamala