Can Incidents be in a light gray color without a User confirming(right click and confirm) it?
I see few incidents in Incidents dashboard and they are in light gray color with a Confirmed state. To view these incidents I had to edit the filter and check the confirmed box.
So these incidents are they confirmed by User or do appmon does it on any time basis?
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I'm not aware of any scheduled event where incidents are confirmed. Only manually confirming them (or using the API in some way) should confirm those as far as I know.
At least for me I see that the confirmer looks to be marked as the assignee in the incidents dashlet. If you see an 'assignee' column on the incidents dashlet that may help you if you're interested in who confirmed some incident.
See below response from support:-
7 days is the normal time incidents will be auto-confirmed more likely the server will still keep them cached. This should not cause any issues, they'll get pushed out of the cache eventually and be auto-confirmed, depending on general incident throughput in the session.
It is difficult to say when any cached ones would be auto-confirmed, and that is depends on how many incidents are being created.