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Can't see any visits since a couple of days

sgaragoneses
Inactive

Hi,

I have found visits are missing since past tuesday.

We have the UEM activated for the corresponding SP, sensors activated and so on. I also can confirm there is .js injected in the application

I have seen a related post from some time ago:

https://answers.dynatrace.com/spaces/148/uem-open-...

And have check the actual PurePaths are from Real User so they must be appears like visit and must be possible to drill down to their visit

But these are the latest visits I can find (in a 72h timeframe)

We didn´t change anything related to UEM, so can you please help to find the problem?.

Thanks in advance,

Regards,

Sergio

2 REPLIES 2

pahofmann
Leader

You could start by doing a UEM health check.

sgaragoneses
Inactive

I did that and I got the "Failed for unknown reason" injection response. Anyway we were able to restart the server and now it works fine. I´m going to take a look on the logs, maybe I can find something.

Thanks