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This product reached the end of support date on March 31, 2021.

Can we use same license for two different machines?

siva_puli_exter
Inactive

Could you please help us on the below issue?

Is it possible to use same license on two different machines?

Previously, customer purchased license for Dynatrace set up (on windows) with 10 agents. We setup the Dynatrace server and and consumed 8 agents for monitoring different applications(6- java, 2- web) and left with two agents. Now monitoring is going on fine.

Now, customer is planning to set up new Dynatrace Server (Linux) to monitor 5 new applications (predominantly web applications). Customer tried to use the same license file (which was acquired previously as mention above). An error was thrown with message "The selected license can not be activated: License is locked to a different machine" while installing Dynatrace server file.

Customer is asking the below questions.

  • Is it not possible to use same license for two different machines? Is there any way?
  • Is
    there a way to use the same license on 2 different machines?

  • How
    can we use all unused agents from the old website into the new website
    ?

  • Dynatrace
    server for old website and Dynatrace server for the new website are installed on
    two different systems ( Linux and Windows ) would that be a problem for the
    license ? ( or should we request a totally different
    license?)

Please help us with suggestion.

Thanks&Regards

Siva


2 REPLIES 2

Hi,

It is not possible to use one license on two AppMon servers. You can create a support ticket with a request to merge two licenses into one and then create a second profile system for new application on the same AppMon server.

Radek


Ramesh_Nadar
Advisor

Hello Siva,

Please find below comments.

Is it not possible to use same license for two different machines? Is there any way?

--> No. Drop mail to license@dynatrace.com or raise support ticket with License Management.


Is there a way to use the same license on 2 different machines?

--> Yes. you can split the license file for this you need to contact to drop mail to license@dynatrace.com or raise support ticket with License


How can we use all unused agents from the old website into the new website ?

--> Drop mail to license@dynatrace.com. Team will split license as per need & share different license file.

Dynatrace server for old website and Dynatrace server for the new website are installed on two different systems ( Linux and Windows ) would that be a problem for the license ? ( or should we request a totally different license?)

-->No. Single license file cant be use more than 1 DT server. As license are activated for individual server

Cheers,

Ramesh