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Cannot add new dynatrace server

fabiol
Guide

Hi everybody,

today I ran into an interesting issue with AppMon 6.5.

For some reason i can successfully test the connection to the server I am trying to add but i cannot save it. Further, in the case shown in the screenshot a perfectly valid IP address is treated as invalid.

I was wondering if you could shed some light on this issue, as at the moment I am unable to figure it out. Apparently the IP address of the servers I am trying to add is already in use but I do not understand how that would be possible.

Yours Sincerely, Fabio Elia Locatelli

error.png

2 REPLIES 2

luiz_goncalves
Inactive

I would suggest to first try the telnet on the port 2021.

And then try to connect using the webstart client or portable client.

fabiol
Guide

Hi Luiz,

thanks for your input but the fix to my issue was not network related at all.

For some reason all I needed to add the IP address when the connectivity settings where displayed as "Default" and then select "HTTP tunnel via proxy" to fill in the other details.

Looks like for some reason the client is thinking that the port in use is always 2021 unless I do that.