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This product reached the end of support date on March 31, 2021.

Could not start FrontendServer after upgrade from 7.1 to 7.2

fiona_ta
Participant

Hi,

we completed the migration steps to upgrade from dynatrace AppMon v.7.1 to v.7.2. However, we could not start dtFrontendServer to continue activate DT License. Error as below:


2019-05-28 13:45:32 UTC SEVERE [ServerBundleActivator] dynaTrace Server NOT started successfully: com.dynatrace.diagnostics.server.ServerBundleActivator start:707

java.lang.IllegalStateException: Password Manager could not be initialized! No matching certificate found.

at com.dynatrace.diagnostics.server.BaseServer.initAndMigratePasswordManager(BaseServer.java:808)

at com.dynatrace.diagnostics.server.BaseServer.initialize(BaseServer.java:330)

at com.dynatrace.diagnostics.server.frontend.FrontendServer.start(FrontendServer.java:729)

at com.dynatrace.diagnostics.server.ServerBundleActivator.startFrontendServerBundle(ServerBundleActivator.java:164)

at com.dynatrace.diagnostics.server.ServerBundleActivator.startBundleImpl(ServerBundleActivator.java:140)

at com.dynatrace.diagnostics.server.ServerBundleActivator.startBundle(ServerBundleActivator.java:130)

at com.dynatrace.diagnostics.server.ServerBundleActivator.start(ServerBundleActivator.java:692)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)

at java.security.AccessController.doPrivileged(Native Method)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)

at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)

at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)

at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:291)

at com.dynatrace.diagnostics.bootstrap.Bootstrapper.startDtComponent(Bootstrapper.java:85)

at com.dynatrace.diagnostics.bootstrap.Bootstrapper.startBootstrap(Bootstrapper.java:62)

at com.dynatrace.diagnostics.serverbootstrap.ServerBootstrapActivator.start(ServerBootstrapActivator.java:44)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)

at java.security.AccessController.doPrivileged(Native Method)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)

at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)

at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389)

at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1131)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:544)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438)

at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1)

at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)

at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)


We are running on Linux server. We appreciate any help to resolve the issue.

Thanks and best regards,

Fiona.


2 REPLIES 2

Hello, before migration all certificates were valid? I suggest support ticket for this. If this is production set higher severity.


Sebastian


krunal_dave1
Guide

Hi Fiona,

You can try applying self signed certificate by your self and restart all the components(ex: collectors, server), please find attached screen shot for your referenceThanks

Krunal