I need to create a ticket for App Mon problem. but when I click submit, it shows "The JIRA server could not be contacted. This may be temporary glitch
or the server may be down. "
I tried 2 days with chrome and IE11, also cleared history, cookies, etc., neither working. the Open Ticket page even not displayed properly in IE11.
Is there any advice?
Typically when something like that happens, it is because something on the customer side is killing the connection. This is not an issue that is being reported by other users. Can you confirm with your network admins that nothing is being blocked on your side?
The issue is currently resolved. I asked James to disconnect from his client's network and try again. He disconnected VPN and used his home network. He was able to successfully create a ticket.
The issue is with this client's network, and not related to the browsers.
Thank you again James for your patience in working with us. We really appreciate it!