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This product reached the end of support date on March 31, 2021.

[DT 6.5.6][MS CRM] - UEM agent breaks the "activities feed" CRM feature

yohan_boullier-
Newcomer

Hi,

DynaTrace 6.5.6 has been deployed on a MS Dynamics CRM 2013 server. When enabling the UEM agent, we got the visits in dynatrace but the "activities feed" CRM feature, wich is available on various page such as "accounts", "opportunities", "contacts", is broken (it loads forever).

If we disable the "Timed Action Support" module in the Additional Packs section of UEM settings on the dynaTrace server, there is no issue.

When "Timed Action Support" is enabled, the following errors are displayed in the Internet Explorer console:


SCRIPT5009: « FlatMenuPlugin » is undefined
dtagent_ICAjpqtvx_6000500061013.js (109,489)


SCRIPT438: Object doesn't support this property or method « textAreaMaxLength »
ActivityFeeds.UI.js (3268,6)

Do you know if this problem can be fixed ?

Thank you in advance !

BR,

Yohan

2 REPLIES 2

Radu
Dynatrace Pro
Dynatrace Pro

Hi Yohan,

Is the Internet Explorer version 6 or does MS Dynamics CRM require use of ActiveX Controls/Objects? (if this is the case, from UEM configurations you might need to enable 'Active X Object Detection').

Additionally, Timed Action Support is only needed when your JavaScript framework is using setTimeout to send XHRs - if this is not the case, then it can be disabled.

Hope this helps.

Regards,

Radu

yohan_boullier-
Newcomer

Hi Radu,

thank you for the quick feedback. The issue occurs with both IE 11 and FF 46.

I know indeed that "Timed Action Support" intends to support some XHR call.

Thanks again

Yohan